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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    List for Unpaid Orders (for communication due to cancelled events

    109 views
    2 replies
    Latest over 6 years ago
    by Emma Putnam
  • Discussion

    Box Office working from Home?

    304 views
    9 replies
    Latest over 6 years ago
    by Janna Ellis
  • Discussion

    Doubling Fees

    642 views
    20 replies
    Latest over 6 years ago
    by Heath Wilder
  • Discussion

    HTML Templates for Refunds

    263 views
    2 replies
    Latest over 6 years ago
    by Former Member
  • Discussion

    Service in times of crisis, the show goes on. What/how have y'all been doing?

    859 views
    32 replies
    Latest over 6 years ago
    by Rachel Stone
  • Discussion

    Null Printer on a Mac?

    245 views
    1 reply
    Latest over 6 years ago
    by Tom Brown (Past Member)
  • Discussion

    Emailing Receipts at the Box Office

    304 views
    6 replies
    Latest over 6 years ago
    by Allan Tina
  • Discussion

    Capturing sales and attendance after a performance has passed?

    41 views
    0 replies
    Started over 6 years ago
    by Tash Dawson
  • Discussion

    Subscriptions Change Requests By Phone

    34 views
    0 replies
    Started over 6 years ago
    by Karen Diche
  • Discussion

    Report for pulling Seats Returned/Dropped/Exchanges Per Event?

    108 views
    0 replies
    Started over 6 years ago
    by Allison Walker
  • Discussion

    refund fees by performance report

    220 views
    4 replies
    Latest over 6 years ago
    by Ronan MacEwan (Past Member)
  • Discussion

    Do you refund ticket fees when an artist cancels or reschedules?

    284 views
    10 replies
    Latest over 6 years ago
    by Chris Knudsen
  • Discussion

    Disable "Hold Until"

    139 views
    3 replies
    Latest over 6 years ago
    by Chris Knudsen
  • Discussion

    Telemarketing Calls to New York State during state of emergency

    226 views
    7 replies
    Latest over 6 years ago
    by Lucie Spieler
  • Discussion

    Adding message to card reader screen

    34 views
    1 reply
    Latest over 6 years ago
    by Patrick Schley (Past Staff Member)
  • Discussion

    Difficulty pulling a list with phone numbers.

    106 views
    3 replies
    Latest over 6 years ago
    by Tom Brown (Past Member)
  • Discussion

    Subscription Price Type Missing from Exchanges

    138 views
    11 replies
    Latest over 6 years ago
    by Former Member
  • Discussion

    Code 20, message declined (refund)

    111 views
    2 replies
    Latest over 6 years ago
    by Sharon Choondassery
  • Discussion

    Bad Address Batch Adjustment

    152 views
    9 replies
    Latest over 6 years ago
    by Tom Brown (Past Member)
  • Discussion

    Rolled Over Subscription Orders and Add-ons via TNEW

    140 views
    3 replies
    Latest over 6 years ago
    by Kevin Sheehan
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