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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Flex Package Selection--Date order instead of Alpha?

    115 views
    4 replies
    Latest over 6 years ago
    by Kevin Sheehan
  • Discussion

    Role of Donate for Resale in Response?

    142 views
    4 replies
    Latest over 6 years ago
    by Kelly Mednis
  • Discussion

    Constituent ID stuck in "Keep ID" or "Delete ID" Merging

    137 views
    2 replies
    Latest over 6 years ago
    by Former Member
  • Discussion

    Group sales teams handling corona

    204 views
    4 replies
    Latest over 6 years ago
    by Emily Adler (Past Member)
  • Discussion

    Wait Lists - any great ideas

    188 views
    2 replies
    Latest over 6 years ago
    by Aileen Chaltain
  • Discussion

    Scheduling Front Line Staff

    430 views
    14 replies
    Latest over 6 years ago
    by Aileen Chaltain
  • Discussion

    Group Discussion: Subscriptions & Season Announcements

    112 views
    3 replies
    Latest over 6 years ago
    by Michele Keutsch
  • Discussion

    Collaborative Ticketing Sales - Sampler Package across organizations.

    109 views
    4 replies
    Latest over 6 years ago
    by J. Paul FitzGerald
  • Discussion

    Pop Up Skill Builder: Cancellation Impact Dashboard

    65 views
    0 replies
    Started over 6 years ago
    by Kristen Olson (she/her)
  • Discussion

    Covid 19 impact reports

    165 views
    2 replies
    Latest over 6 years ago
    by Marina Dowling
  • Discussion

    Incentives for keeping money on account

    109 views
    2 replies
    Latest over 6 years ago
    by Former Member
  • Discussion

    Liberal Exchange Policy in a Demand Price Environment

    97 views
    3 replies
    Latest over 6 years ago
    by Anna Simmons
  • Discussion

    HTML Email Confirmation template for REFUNDS

    1278 views
    25 replies
    Latest over 6 years ago
    by Heath Wilder
  • Discussion

    Group Discussion: Connecting With Audiences During Social Distancing

    157 views
    5 replies
    Latest over 6 years ago
    by Tom Brown (Past Member)
  • Discussion

    Pop Up Skill Builder: HTML Templates in Tessitura on Thursday, April 2

    234 views
    0 replies
    Started over 6 years ago
    by Kristen Olson (she/her)
  • Discussion

    Tessitura Resources for Business Continuity Planning

    229 views
    5 replies
    Latest over 6 years ago
    by Chris Szalaj
  • Discussion

    Refund email confirmation/receipt

    449 views
    5 replies
    Latest over 6 years ago
    by Chris Szalaj
  • Discussion

    Performance Refunds in Bulk

    729 views
    19 replies
    Latest over 6 years ago
    by Chris Szalaj
  • Discussion

    Refunding onto credit card and PCI compliance when Box office is working from home

    354 views
    5 replies
    Latest over 6 years ago
    by Christina Bellows
  • Discussion

    Output Set Element Cookbook - Price Type Category

    111 views
    6 replies
    Latest over 6 years ago
    by Dani Meister
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