We are in the perhaps not unique position to have unpaid orders in cancelled events. Specifically, they are group orders which I manage. I am hoping there is an easy solution for this problem, but it appears that when you create a list in List Manager including "ticket history" that unpaid orders do not get pulled into this list. This means that the email going out informing current ticket holders that the performances have been postponed will not go to those with unpaid orders.
So my question is this: Is there a way to create a list that includes unpaid orders? The list is for communication purposes - so including email and phone number - so Single Sale Order Listing report which we usually use will not work for this purpose. It's fine if it is not pulled into the same list as the ones that have been paid, but I am hoping we can inform folks who haven't paid us yet that our performances have been postponed without having to go into each individual order to pull their contact info.
Thank you!!!
Hi Emma! Since you are already using the Single Sale Order Listing report, you can run it for the unpaid orders, and then use the option in the Reports menu > Save As List to save it to a list. You can use that list in all the normal ways, like an output set, except it won't refresh like a criteria-based list.
Alternatively, use the Order Search screen (from either Season Maintenance or Ticket Orders), and make sure the Paid setting is set to No. Once you get the list of orders, click the List button to save the constituents to a list.
-Michael Flaherty-Wilcox, Tessitura Network
Awesome! This is life changing! Thank you!