Hello!
When refunding tickets due to an artist cancellation/reschedule, do you refund the full amount a patron paid, or just the face value of the ticket (aka, do you refund fees)? My senior leadership team would like to review our refund policy (we currently refund the full amount a patron paid), and our largest venue is 713 seats.
I'd love to know the size of your venue as well.
Our policy is to refund the value of the tickets (unless it was an error on our part). We feel that the fees pertain to the transaction. Once the transaction is finalized, those fees are now used to pay for the processing.
We are just under 2200 seats at our biggest.