I'm wondering if any organizations are emailing receipts for box office transactions rather than printing them? I know how this can be done with Tessitura if we have a constituent record pulled into session that contains an email address, but has anyone set this up to be the default? How has it worked for you?
Thanks for your help,
Michael Dorsey
CRM Specialist - National WWI Museum and Memorial
mdorsey@theworldwar.org
Hi Michael,
We do it all the time, but be warned that if you're using the TNEW receipt there are some issues with how it displays to the recipient. For example, we override subscription order fees to $0 for subscribers who renewed before March 28. However, on their email receipts it still looked like they were charged the $12 since the fee and the normal fee amount were listed on the receipt. I would have expected it to say Subscription Order Fee $0, but instead it said Subscription Order Fee $12. If you did the math, you could figure out that the $12 wasn't included in the Total Amount, but that's asking patrons to do unnecessary work. I put in a Support ticket, but was old that the TNEW receipts don't always work right in the application.
All that said, we're still using them and don't have a ton of questions from patrons.
Sara
Thank you, Sara! Do you default to emailing, and print a receipt if the constituent doesn't want to give an email? Or is emailing the exception when requested?
Sorry for not replying sooner Mike. Patron Engagement offers to email most of the time. I'm not sure if they provided printed receipts much at all these days though we still have a receipt design set-up.
Hi all,
Sorry looks like I'm lurking after 9 months, but we're trying to implement emailed receipts via Quick sale now too. May I ask, is this manually done on Quick sale through Print Order -> Acknowledgements? Or can this be set up so that when you select Done, Tessitura sends the emailed receipt by default?