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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Printing special characters on BOCA tickets.

    618 views
    5 replies
    Latest over 3 years ago
    by Sussan Munt
  • Discussion

    Order Split Payments

    88 views
    2 replies
    Latest over 3 years ago
    by Joe Petrowski
  • Discussion

    Multi-Production Season Pricing Rules

    76 views
    3 replies
    Latest over 3 years ago
    by Nathanael Pearson
  • Discussion

    Refund a Contribution

    58 views
    1 reply
    Latest over 3 years ago
    by Yessenia Zaragoza
  • Discussion

    Data Standards???

    400 views
    16 replies
    Latest over 3 years ago
    by Shannon Hurst
  • Discussion

    Kills showing up in an Allocation on SYOS map

    103 views
    3 replies
    Latest over 3 years ago
    by Emma Putnam
  • Discussion

    Refunding a donation

    273 views
    11 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    PAH Tickets for large orders

    105 views
    2 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Pre-Printing Tickets for Business Continuity

    54 views
    3 replies
    Latest over 3 years ago
    by Neda Asgharzadeh
  • Discussion

    Film Festival Ticketing + Discounts

    68 views
    1 reply
    Latest over 3 years ago
    by Michelle Russell
  • Discussion

    No "View Ticket" button on "Upcoming Events" in "My Account

    222 views
    6 replies
    Latest over 3 years ago
    by Michelle Russell
  • Discussion

    Seat map disappears after promo code is created

    28 views
    1 reply
    Latest over 3 years ago
    by Michelle Russell
  • Discussion

    Limiting number of times promo code can be used

    186 views
    6 replies
    Latest over 3 years ago
    by Katina White
  • Discussion

    Ticketing when Tessitura is down

    208 views
    9 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    PAH discplaying odd charaters for some devices

    28 views
    0 replies
    Started over 3 years ago
    by Heath Wilder
  • Discussion

    Pricing Rule - 4 unique productions x 6 tickets?

    78 views
    1 reply
    Latest over 3 years ago
    by Yessenia Zaragoza
  • Discussion

    Managing zones in Flex Package performance selection window

    80 views
    2 replies
    Latest over 3 years ago
    by Maya Evans (Past Staff Member)
  • Discussion

    In TNEW: Change seats from Price Level X to Price Level Y

    74 views
    5 replies
    Latest over 3 years ago
    by Will Crockett
  • Discussion

    Promoting Sources

    61 views
    1 reply
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    How does your ticket office handle cast and artistic comp tickets within TNEW?

    229 views
    9 replies
    Latest over 3 years ago
    by Eve Stavropoulos
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