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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Print-at-Home PDF file size

    87 views
    2 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Gift Certificates for Comps

    111 views
    6 replies
    Latest over 3 years ago
    by Joel Ambrose
  • Discussion

    Best practice for active/inactive seasons

    161 views
    4 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Do any of you on TNEW upsell a single-ticket purchase to a flex package?

    106 views
    7 replies
    Latest over 3 years ago
    by Heather Fails
  • Discussion

    "Faux Flex" and in-the-box reporting

    125 views
    3 replies
    Latest over 3 years ago
    by Eric Oliphant
  • Discussion

    Info Resource for Box Office Staff

    129 views
    4 replies
    Latest over 3 years ago
    by Joe Petrowski
  • Discussion

    How do you change the color of seats on the SYOS via TNEW?

    60 views
    1 reply
    Latest over 3 years ago
    by Joe Petrowski
  • Discussion

    Unpaid Invoice report by Perf?

    74 views
    1 reply
    Latest over 3 years ago
    by Nathanael Pearson
  • Discussion

    Pricing Rule + Promo Code for 100% Off 1:1 Price Types

    121 views
    2 replies
    Latest over 3 years ago
    by Nathanael Pearson
  • Discussion

    Gift Certificate List

    99 views
    6 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Icon, Widget Size

    97 views
    1 reply
    Latest over 3 years ago
    by Martin Keen (Past Member)
  • Discussion

    Mass Application of On Account Funds to Specified Fund

    338 views
    10 replies
    Latest over 3 years ago
    by Chris Szalaj
  • Discussion

    Package not seating in the individual performance seat maps

    76 views
    1 reply
    Latest over 3 years ago
    by Iliana Gutierrez
  • Discussion

    Ticket Orders Printing By Price Tier, Can this be changed?

    16 views
    0 replies
    Started over 3 years ago
    by Michelle Schaeffer
  • Discussion

    How to Reschedule A Ticket To A Different Performance?

    90 views
    3 replies
    Latest over 3 years ago
    by Michelle Russell
  • Discussion

    List of constituent with remaining balance on gift certificate?

    176 views
    5 replies
    Latest over 3 years ago
    by Jen Skelly
  • Discussion

    Daily Performance Transaction report with CSI Notes

    73 views
    3 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Example Mail Merge Renewal Forms/Invoices

    66 views
    0 replies
    Started over 3 years ago
    by Dani Meister
  • Discussion

    Ticket submissions

    92 views
    5 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    how to return a seat and use the refund as a donation?

    55 views
    1 reply
    Latest over 3 years ago
    by Jen Skelly
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