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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Crowd handler vs Queue-it

    65 views
    1 reply
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    pulling a list with multiple cities and criteria

    50 views
    1 reply
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    Youth prices on TNEW

    86 views
    1 reply
    Latest over 3 years ago
    by Amber Gale
  • Discussion

    Price Types Completely Missing from Orders screens (both Order Details & QuickSale)!

    177 views
    8 replies
    Latest over 3 years ago
    by Chelsea Marti
  • Discussion

    Kids Tickets funded program

    34 views
    0 replies
    Started over 3 years ago
    by Tina Immink
  • Discussion

    Tracking Accessibility Requests

    233 views
    6 replies
    Latest over 3 years ago
    by Michael Flaherty-Wilcox
  • Discussion

    Extra Charge for Allocations

    81 views
    3 replies
    Latest over 3 years ago
    by Annabel Robson
  • Discussion

    Recipient management for box seat holders?

    27 views
    0 replies
    Started over 3 years ago
    by Doug Grove
  • Discussion

    Linking Subscription Packages and Parking Packages

    96 views
    2 replies
    Latest over 3 years ago
    by Joel Ambrose
  • Discussion

    Gift Aid and Annual Passes

    51 views
    1 reply
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    Mobile ticket delayed delivery for packages in v16

    135 views
    1 reply
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    Cancellation and refunds

    78 views
    1 reply
    Latest over 3 years ago
    by Diana Burnell
  • Discussion

    Raffles via TNEW

    59 views
    1 reply
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Custom Utility to change all of one hold code to another on a performance?

    35 views
    0 replies
    Started over 3 years ago
    by Ian McDonnell
  • Discussion

    Parking Pre-Sales

    54 views
    0 replies
    Started over 3 years ago
    by Kelsey Wehde
  • Discussion

    Going Green on Tickets

    98 views
    2 replies
    Latest over 3 years ago
    by Chelsea Marti
  • Discussion

    Buying a BOCA printer

    77 views
    1 reply
    Latest over 3 years ago
    by Justin Belcher
  • Discussion

    Null-printing only one Production Season's worth of tickets

    182 views
    9 replies
    Latest over 3 years ago
    by Nathanael Pearson
  • Discussion

    Solutions for Selling Tickets without a Venue

    111 views
    3 replies
    Latest over 3 years ago
    by April Angilletta
  • Discussion

    Mobile Ticket Troubleshooting for Upcoming Events Page

    65 views
    1 reply
    Latest over 3 years ago
    by Nathan Stone
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