Hey there,
We're looking at how we track requests for accessibility accommodations and how we share this information with FOH staff and are able to reference previous requirements for new orders. I'm wondering if any has a great way that they're tracking:
-Ongoing accessibility requirements for a patron (i.e. permanently uses a wheelchair)
-Temporary Accessibility needs (i.e. in a cast and need accommodations while in cast)
If anyone would like to share how they're tracking this in Tessitura, I'd appreciate it!
Thanks,
Justin
We also have this need. We have a CSI system in place but it is set-up on a per performance need. Which is good for those people not always needing special accommodations or who don't attend often. For that it works well -- if a CSI is filled out then we just need to pull the Customer Service Issue Tracking report.
But we are now also looking to mark those accounts who do have ongoing needs. (we don't want to create 18 CSI's)
So I can help with the per-show bases ADA reporting but unsure about the reporting for knowing when those people who always needs specific accommodations attends.
We have some guidance in this help topic on constituent accessibility tracking. Like John mentioned, we recommend constituent notes and offer some ways to output that information.