Hi Everyone, I'm working with my friends at Modlin Center for the Performing Arts in Richmond, Virginia. We are trying to setup Mobile Tickets for their 2023-2024 Season. I've watched the webinar and have everything setup as directed.I successfully received my QR Code ticket via email! Woohoo!
But the issue I am having is actually on the Upcoming Events page. There are two separate webpages in the screenshot below. You can see that I have the "Get My Tickets" button but I am getting a We're Sorry error on the subsequent page. Eticket Release Date is set to Zero though I am fairly certain that field is connected only to PAH tix. Product Type Editor has been setup as directed below to ALWAYS AVAILABLE.
What could I possibly be missing? Thanks for your help! - Jeremy
Hey Jeremy, what template did you select in the 'Constituent Template Id for Mobile Ticket' field? It should be the Mobile Tkt Shell - Online Acct template (or your customized version of the template). The next thing I would check is that you've selected a Digital Design for every Boca design within Tessitura.