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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Is it possible to override pricing rules in the application?

    140 views
    1 reply
    Latest over 6 years ago
    by Melissa Malone
  • Discussion

    Fighting Chargeback Tickets

    262 views
    1 reply
    Latest over 6 years ago
    by Michael Flaherty-Wilcox
  • Discussion

    NSCAN is not validating the tickets/barcode automatically

    72 views
    1 reply
    Latest over 6 years ago
    by Former Member
  • Discussion

    Ensuring on-time payment by Groups

    284 views
    10 replies
    Latest over 6 years ago
    by Sarah Conroy
  • Discussion

    Re-using a Sales Layout with a new Season

    66 views
    1 reply
    Latest over 6 years ago
    by Neil Cole
  • Discussion

    Fees and Returns/Exchanges

    140 views
    3 replies
    Latest over 6 years ago
    by Brandi Cline
  • Discussion

    Rollover Error

    137 views
    1 reply
    Latest over 6 years ago
    by Sara Nemeth
  • Discussion

    Ticket Design Samples

    193 views
    4 replies
    Latest over 6 years ago
    by Maery Simmons (Past Member)
  • Discussion

    Organization-based ticket design?

    114 views
    5 replies
    Latest over 6 years ago
    by Scott Colby (Past Member)
  • Discussion

    Early Subscription Renewals

    50 views
    0 replies
    Started over 6 years ago
    by Sarah Herrera
  • Discussion

    Performances not showing up in Season Overview

    117 views
    2 replies
    Latest over 6 years ago
    by Hazel Lynn James (Past Member)
  • Discussion

    Pre-pay parking at box office

    76 views
    1 reply
    Latest over 6 years ago
    by Hazel Lynn James (Past Member)
  • Discussion

    Season Subscriptions; Practices, Policies, or Procedures?

    124 views
    1 reply
    Latest over 6 years ago
    by Michelle Herring
  • Discussion

    Rollover into more performance?

    84 views
    2 replies
    Latest over 6 years ago
    by Hazel Lynn James (Past Member)
  • Discussion

    First time utilizing "SUPER" package

    69 views
    1 reply
    Latest over 6 years ago
    by Pim den Dekker
  • Discussion

    Discounted Gift Certificates

    102 views
    1 reply
    Latest over 6 years ago
    by Hazel Lynn James (Past Member)
  • Discussion

    Rollovers for online & in person

    108 views
    2 replies
    Latest over 6 years ago
    by Anastassia Lavrinenko
  • Discussion

    Return tickets to a hold - is it possible? If not...

    142 views
    3 replies
    Latest over 6 years ago
    by Former Member
  • Discussion

    TNEW and PayPal?

    234 views
    3 replies
    Latest over 6 years ago
    by Heath Wilder
  • Discussion

    Gift Certificate Delivery Options

    304 views
    6 replies
    Latest over 6 years ago
    by Autumn Sanders
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