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Season Subscriptions; Practices, Policies, or Procedures?

Katrina Christiansen
$organization

Hey Tess Folk, 

We're reassessing our Season Subscription processes going into the next renewal period. We are currently doing all of our seating and changes off of paper forms and want to transition our process of seating, changing, upgrading, and CSI-making into a more streamlined and digital process. 

I'm wondering what is everyone's season seating procedure or checklist looks like? Does anyone have any secret process that has a good success rate for making sure no patrons get left behind? 

Any and all answers are greatly appreciated. 

Thank you!
Katrina Christiansen
Broadway Rose Theatre Company

Parents
  • $organization

    Hi Katrina, 

    Which version of TNEW are you on? We are on TNEW 7, and there are some great features to streamline this process digitally. For both subscription renewals and new sub purchases online, there is a Seating Request field that you can enable, which connects to a CSI (values are configured in LTR_TN_EXPRESS_WEB_DEFAULTS). What I do is I schedule a CSI report to email to me daily with that kind of CSI, so I'm catching any an all open CSI seating requests that come through on a daily basis. Then I just address them on a first come first serve basis. In the Seating Request field, I add language to specify that if they would like to make a change to their renewal, they can call us before giving us their money (I have a similar message for new subscription purchases, since SYOS for packages is not yet available online).

    Regarding special requests that cannot yet be fulfilled, the Upgrade button in the ticket order window is a useful tool to save what a patron already has, but leave a placeholder for what they desire. I usually pair this with a CSI, which I then get emailed reports on daily. I can then keep tabs on these kinds of requests throughout the subscription renewal period and either accommodate or not based on availability.

    For new sub purchases with no indicated special requests, I seat them in my best available seats and the price point they purchased and fill in the house how I want/need to fill it in.

    If you have any specific questions, I'd be happy to discuss our process more in depth outside the forums mherring@operacolorado.org.

    Best,

    Michelle

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  • $organization

    Hi Katrina, 

    Which version of TNEW are you on? We are on TNEW 7, and there are some great features to streamline this process digitally. For both subscription renewals and new sub purchases online, there is a Seating Request field that you can enable, which connects to a CSI (values are configured in LTR_TN_EXPRESS_WEB_DEFAULTS). What I do is I schedule a CSI report to email to me daily with that kind of CSI, so I'm catching any an all open CSI seating requests that come through on a daily basis. Then I just address them on a first come first serve basis. In the Seating Request field, I add language to specify that if they would like to make a change to their renewal, they can call us before giving us their money (I have a similar message for new subscription purchases, since SYOS for packages is not yet available online).

    Regarding special requests that cannot yet be fulfilled, the Upgrade button in the ticket order window is a useful tool to save what a patron already has, but leave a placeholder for what they desire. I usually pair this with a CSI, which I then get emailed reports on daily. I can then keep tabs on these kinds of requests throughout the subscription renewal period and either accommodate or not based on availability.

    For new sub purchases with no indicated special requests, I seat them in my best available seats and the price point they purchased and fill in the house how I want/need to fill it in.

    If you have any specific questions, I'd be happy to discuss our process more in depth outside the forums mherring@operacolorado.org.

    Best,

    Michelle

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