Hi everyone -
I have a support ticket open for this issue as well, but figured I'd ask you all as well!
I am attempting to do some test rollovers in our TEST environment and am running into issues. First, I updated the rollovers set for this current season to roll into next season (FY20 into FY21) and when I ran the rollover sets, it was showing me the rollovers from last year (FY19 into FY20).
This morning, I created a new rollover set in case that was the issue, but when I attempted to run it I got the following error:
Has this happened to anyone else? I am 99% sure I have all the setup correct (all packages, performances, price types are in the selected rollover MOS and dates are active)
Thanks in advance!
Kari
Hi Kari,
Sara Nemeth with Tessitura Network Support here.
I’m sharing the response from our ticket in case it’s helpful to anyone else. This type of error can be indicative of a problem with the INITIAL_ROLLOVER setting in the T_DEFAULTS system table. According to the documentation, this value should be set to Yes only for initial conversions. If the value is set to Yes, please change it to No and save your change. After that, please try re-running the rollover set. If you need further assistance, please feel free to contact Support at hello@tessituranetwork.com.
Best,Sara