Hi there,
Does anyone have an email confirmation that works with refunds? We were attempting to use the out of the box TNEW order confirmation, but it lists the refunds as donations, which is not quite right...
Thanks
dgh
Hi Everyone, Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.
For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.
For our locally-installed licensees, you download the service pack on the download page.
Thanks,
Chris Szalaj
Tessitura Network