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Tessitura Resources for Business Continuity Planning

Michael Flaherty-Wilcox
$organization
Hello everyone,
We know that many in our community are thinking about the impact of the coronavirus. Our Business Continuity Resources are available to help you with contingency planning. These tools include information on:
  • Accessing Tessitura from home
  • Communicating with your patrons
  • Pausing ticket sales
  • Rescheduling performances and events
  • Refunding performances and events
If there are additional resources that would be helpful to your business continuity planning efforts, please let us know.
Thank you,
Michael Flaherty-Wilcox and Team Tessitura 
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  • $organization

    Hi Everyone, 
    Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.

    For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.

    For our locally-installed licensees, you download the service pack on the download page.

    Thanks, 

    Chris Szalaj

    Tessitura Network

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  • $organization

    Hi Everyone, 
    Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.

    For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.

    For our locally-installed licensees, you download the service pack on the download page.

    Thanks, 

    Chris Szalaj

    Tessitura Network

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