PDF versions of the Business Continuity Guide and the RAMP Connection documents are attached here to help you distribute them in your organizations.
-Michael Flaherty-Wilcox
Connection To and Managing RAMP.pdf
Business Continuity Planning.pdf
Hi Michael,
Thanks for making these resources readily available! I created a separate post about this, but I'm wondering if you can help point me in the direction of how to show full refund amount through an HTML template - is there documentation anywhere on this? Do you know of anyone that's developed this that might be willing to share? I'm only able to show ticket amounts returned right now, not actual refunded payment amount (including service fees that were removed from the order).
Thanks!Sarah Covie
Hi Sarah! Our software development team has pivoted to work on functionality that will help with this. We are developing and testing new features and will roll them out as soon as they are ready. I can say it will not be available this week in case that helps you plan; for the most up-to-date information, please visit our business continuity page. I really appreciate our community right now and we are here to help as much as possible. Best,
Michael Flaherty-Wilcox, Tessitura Network
Hi Everyone,
A quick update on this - We are working on a new sample HTML template for order confirmations that clearly displays refund details. We anticipate this being a part of our next Service Packs, 15.0.16 and 15.1.9.
Thanks,
Chris Szalaj
Product Owner, Business Facing Products
Tessitura Network
Hi Everyone, Tessitura v15.1 Service Pack 9 and Tessitura V15.0 Service Pack 16 is now available. This service pack includes an update to the Event Cancellation Utility (released March 13, 2020) to enable you to efficiently refund tickets to a credit card en masse, or to apply those funds to a donation, on-account payment method, or a gift certificate. It also includes the new Event Cancellation Receipts Email Utility, allowing you to send bulk emails notifying customers of refunds. In addition, this service pack includes a new HTML template for transactional refund emails.
For licensees hosted in RAMP, our team will install the Service Pack for you. You can schedule your installation now.
For our locally-installed licensees, you download the service pack on the download page.