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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Concert with In-Person AND streaming component

    176 views
    4 replies
    Latest over 5 years ago
    by Martin Keen (Past Member)
  • Discussion

    Pricing for Online Theatre Experiences

    92 views
    1 reply
    Latest over 5 years ago
    by Hazel Lynn James (Past Member)
  • Discussion

    Setting Up Virtual Event - -Error Question

    97 views
    5 replies
    Latest over 5 years ago
    by Joel Freiberg
  • Discussion

    Virtual Call Center - One Night Only #REPOST from IT/Admin

    21 views
    0 replies
    Started over 5 years ago
    by Emily Nash
  • Discussion

    Refund Policy for in-person events during the COVID-19 era

    189 views
    3 replies
    Latest over 5 years ago
    by Kimberly Darlington
  • Discussion

    Comp Management for Digital Content

    129 views
    1 reply
    Latest over 5 years ago
    by Dani Meister
  • Discussion

    Payment Schedule - Installment Amt vs Balance Due

    172 views
    3 replies
    Latest over 5 years ago
    by Ashleigh Arrington
  • Discussion

    MOS association and pricing rules

    158 views
    4 replies
    Latest over 5 years ago
    by Jorena de Pedro-Viernes
  • Discussion

    Integration with third party tourism operators

    52 views
    0 replies
    Started over 5 years ago
    by Tash Dawson
  • Discussion

    DEAI Initiative Prep Survey

    28 views
    0 replies
    Started over 5 years ago
    by Sarah Herrera
  • Discussion

    Source Codes as Discounts

    200 views
    12 replies
    Latest over 5 years ago
    by Ashley Legg
  • Discussion

    reporting on transactions that only happen in the payment window

    144 views
    9 replies
    Latest over 5 years ago
    by Lesley Chaney
  • Discussion

    changing the source code on an order

    324 views
    11 replies
    Latest over 5 years ago
    by Ashley Elliott (Past Member)
  • Discussion

    Unseated Flex Packages

    139 views
    3 replies
    Latest over 5 years ago
    by Isaac Evans
  • Discussion

    Ranking information

    168 views
    5 replies
    Latest over 5 years ago
    by Former Member
  • Discussion

    For the contactless scanning, when I open up “tickets” tap I’m getting an error message that “unfortunately, N-Scan contactless has stopped” but I can open up settings, the server is connected etc.

    41 views
    0 replies
    Started over 5 years ago
    by Sharon Choondassery
  • Discussion

    WordFly Integration for Event Cancellations - Customer Service Considerations

    72 views
    1 reply
    Latest over 5 years ago
    by Stephen Cunningham (he/him)
  • Discussion

    Diversity, Equity, Accessibility, and Inclusion events - join us!

    66 views
    1 reply
    Latest over 5 years ago
    by Heath Wilder
  • Discussion

    on account payment method reporting

    238 views
    6 replies
    Latest over 5 years ago
    by Jennifer Vinson
  • Discussion

    Bulk print gift certificates - Event Cancellation Utility

    332 views
    10 replies
    Latest over 5 years ago
    by Rathi Kumar
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