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Refund Policy for in-person events during the COVID-19 era

Former Member
Former Member $organization

We're planning to try a few small, limited capacity events later this fall, and I am very adamant about including a very forgiving refund policy. Basically saying "if you no longer feel comfortable/safe attending" or "if you, or any member of your party are experiencing symptoms" we would do a refund, no questions asked. 

Has anyone put together an official policy along these lines? I've been tasked with writing up the policy for approval, and would love to know if anyone has done one of these and would be happy to share the language they used. 

Thanks!

  • $organization

    Hi! Here is our FAQ page where we address that and other questions. Hope it helps!

  • Former Member
    Former Member $organization in reply to Christina Bellows

    This is perfect! Thank you so much! 

  • $organization

    Catie - Here is ours, hope it's helpful

    TPAC’s PATRON PROMISE is our guarantee that when you buy tickets between now and December 31, 2020, to a future Broadway performance, you can buy with confidence. If you feel COVID-19 conditions make you uncomfortable to attend a Broadway show between now and June 30, 2021, you can choose one of the following options. Options available until 30 days out from your performance date.

    • Transfer your ticket value from to a credit to be use toward future TPAC performances. Must be used by June 30, 2022.
    • Donate the ticket value to TPAC’s Forward! Recovery Fund to help us continue inspiring audiences and our community through this challenging time.
    • Transfer the ticket value to a TPAC Gift Certificate that can be used for any ticketed event at TPAC and War Memorial Auditorium.
    • Receive a full refund.