Hello Everyone,
Considering all things, we are in a new situation where we are honoring monies from a cancelled performance into subscription packages for next season.
A good chunk of our guests who are requesting the funds go toward their package for next season are currently on a payment plan, which is where things get a little confusing.
If a guest has a remaining balance on their order of let's say $200 but the final installment is $500 which one will charge??
We have already moved the funds out of the cancelled performance and into the package order for next season, but with a payment schedule in place I'm concerned about overcharging guests if the installment amount charges versus the actual balance due on the order.
Any insight would be fantastic.
Thank you!
Nadinne
I'd love to hear what you all may have done to get around this - we're having the same issue.