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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Order import

    416 views
    28 replies
    Latest over 5 years ago
    by Heath Wilder
  • Discussion

    Delivery Changes

    215 views
    4 replies
    Latest over 5 years ago
    by Josie Aitchison
  • Discussion

    Video/Streaming Services That Allow for Third Party Paywalls (like TNEW)

    519 views
    8 replies
    Latest over 5 years ago
    by Karyn Elliott
  • Discussion

    Limiting Packages

    87 views
    2 replies
    Latest over 5 years ago
    by Anna Simmons
  • Discussion

    Pop-Up Skill Builder: Importing Orders from Virtual Events

    66 views
    3 replies
    Latest over 5 years ago
    by Michelle Richardson
  • Discussion

    Building multiple venues - how do you manage?

    181 views
    14 replies
    Latest over 5 years ago
    by Morgan Gavaletz
  • Discussion

    we are getting Code 103 error message when we try to refund the apple app.

    155 views
    4 replies
    Latest over 5 years ago
    by Sharon Choondassery
  • Discussion

    HTML Mobile Tickets in Client

    390 views
    6 replies
    Latest over 5 years ago
    by Heath Wilder
  • Discussion

    TNEW Ticketing for Two Same Day Timed Events

    77 views
    1 reply
    Latest over 5 years ago
    by Former Member
  • Discussion

    Vonage Virtual Phone System

    50 views
    1 reply
    Latest over 5 years ago
    by Lesley Chaney
  • Discussion

    Physically Distanced Seating for PACs using TNEW

    81 views
    1 reply
    Latest over 5 years ago
    by Heath Wilder
  • Discussion

    Full price ticket purchase triggers free ticket availability.

    71 views
    1 reply
    Latest over 5 years ago
    by Christopher Cuhel
  • Discussion

    Suppress $0.00 confirmation emails?

    52 views
    0 replies
    Started over 5 years ago
    by Former Member
  • Discussion

    Online Order Notes / Comments and CSI's (TNEW Client)

    137 views
    2 replies
    Latest over 5 years ago
    by Travis Armbuster
  • Discussion

    Event Cancellation Utility Error

    171 views
    2 replies
    Latest over 5 years ago
    by Melissa Malone
  • Discussion

    A way to increase character length of Title/Production/Production Season/Performance?

    177 views
    6 replies
    Latest over 5 years ago
    by Alison Lambert
  • Discussion

    HTML Order Confirmation using Recipient Info instead of Order Constituent

    120 views
    2 replies
    Latest over 5 years ago
    by Eric Oliphant
  • Discussion

    Foreign characters in names not appearing in mailing headers

    44 views
    1 reply
    Latest over 5 years ago
    by Melissa Malone
  • Discussion

    Recording Attendance for Ticketed Digital Events

    350 views
    4 replies
    Latest over 5 years ago
    by Jim Reynolds
  • Discussion

    You’re Invited: Achieving Customer Relationship Mastery (A New Backronym for CRM), Tessitura Arts & Culture Connection

    17 views
    0 replies
    Started over 5 years ago
    by Ed Gargiulo
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