Hello! I'm hoping to find someone who is super-fluent in order imports who might hold my hand and walk me through the process in our Test environment.
The backstory is that this is related to gating our digital content. We want to sell a virtual thing, but make it available to our subscribers for free. My understanding regarding gating is that the virtual thing needs to be in your account for you to have access to it, so I am trying to skip the part where you, a subscriber, has to go through the purchase path for this free-to-you virtual thing.
Oh, and to any Tessitura team folks out there, this might be a good pop-up skill builder topic...
Thanks so much! And be well.
Lesley
An update for those paying attention: after at least 40 hours of time and literally 60+ attempts, we achieved success last night! We got really close several times, but in attempts to fix that, broke other stuff. We ended up with a message that "the import file data may be out of sync with the specified format file" so scrapped everything and started over. That, plus the creation of an "Import" user without Windows Authentication seemed to do the trick!
Now, on to the live system...
Thanks for all your help!
the import file data may be out of sync with the specified format file is usually too many columns for me (Damn you Street3!) or a kooky format throwing it out (Who put tabs and commas in the notes field again!!!). A judicious look using filters usually helps me out.
I've turned off Windows Auth from my account these days as I'm importing a couple times a day.
Congrats!