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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    how to find the IP address recorded in Tessitura for the web transaction

    40 views
    0 replies
    Started over 5 years ago
    by Sharon Choondassery
  • Discussion

    Phone Service Fee during a pandemic

    83 views
    2 replies
    Latest over 5 years ago
    by Heath Wilder
  • Discussion

    Socially distanced pod seating (help!)

    278 views
    2 replies
    Latest over 5 years ago
    by Adam DeVries
  • Discussion

    Flex Package Subscription Summary

    110 views
    3 replies
    Latest over 5 years ago
    by Michelle Blau (Past Member)
  • Discussion

    Bulk loading performances into accounts

    106 views
    4 replies
    Latest over 5 years ago
    by Chris Szalaj
  • Discussion

    Special Requests in Order Details - Is there a report?

    62 views
    0 replies
    Started over 5 years ago
    by Pim den Dekker
  • Discussion

    Member Only Events - Source Codes (Promo Codes) vs Pricing Rules (Automatic Discount)

    129 views
    0 replies
    Started over 5 years ago
    by Ashley Legg
  • Discussion

    Non-Traditional Renewals

    55 views
    0 replies
    Started over 5 years ago
    by Maery Simmons (Past Member)
  • Discussion

    Building Packages with Two Separate Timed Admission Zones

    54 views
    0 replies
    Started over 5 years ago
    by Kim Hutchison
  • Discussion

    Refunds in sales reports

    78 views
    1 reply
    Latest over 5 years ago
    by Chris Wallingford
  • Discussion

    Call center lead management software?

    26 views
    0 replies
    Started over 5 years ago
    by Jennifer Aprea
  • Discussion

    Preparing for 21/22 Subscription Renewals

    113 views
    3 replies
    Latest over 5 years ago
    by Michelle Herring
  • Discussion

    Pop-Up Skill Builder: Contactless Scanning and Maintaining Your N-Scan Zebra Devices

    35 views
    0 replies
    Started over 5 years ago
    by Kristen Olson (she/her)
  • Discussion

    Discussion Questions from Today's Meeting: Digital Content

    57 views
    2 replies
    Latest over 5 years ago
    by Maureen Cotellese (Past Member)
  • Discussion

    Gifting Digital Performances

    139 views
    7 replies
    Latest over 5 years ago
    by Liz Tjepkema
  • Discussion

    Can't return tickets in a subscription

    99 views
    2 replies
    Latest over 5 years ago
    by Regina Klapper
  • Discussion

    Limiting online sales of a unseated/paid ticket

    121 views
    3 replies
    Latest over 5 years ago
    by Jordan Edwards
  • Discussion

    Clearing a MOS

    167 views
    3 replies
    Latest over 5 years ago
    by Michelle Blau (Past Member)
  • Discussion

    Separating Subscriptions into Different Households

    134 views
    9 replies
    Latest over 5 years ago
    by Amber Gale
  • Discussion

    Update performance on an existing order

    31 views
    0 replies
    Started over 5 years ago
    by Shelly Binkley (she/her)
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