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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    2-person and 4-person box seat experience with select your own seating

    53 views
    0 replies
    Started over 4 years ago
    by Caitlin Marshall
  • Discussion

    PAH delivery for subscription tickets

    231 views
    7 replies
    Latest over 4 years ago
    by Michael Flaherty-Wilcox
  • Discussion

    Pop-Up Skill Builder: Vimeo OTT Integration 1.1 (On-demand Video Purchase & Rental)

    32 views
    1 reply
    Latest over 4 years ago
    by Heather Laidlaw Kraft (she/her)
  • Discussion

    Members-only pre-sale in TNEW?

    251 views
    7 replies
    Latest over 4 years ago
    by Jo Bramley
  • Discussion

    Will Call Setup

    85 views
    1 reply
    Latest over 4 years ago
    by Amber Gale
  • Discussion

    Charge going through, but no order being created in Tessitura

    394 views
    14 replies
    Latest over 4 years ago
    by Stephanie Trembley
  • Discussion

    Performance reminder WordFly trigger for tours

    83 views
    0 replies
    Started over 4 years ago
    by Genevieve Burgett
  • Discussion

    Missing charges in Tessitura that have gone through in Windcave

    144 views
    1 reply
    Latest over 4 years ago
    by Tess Todora
  • Discussion

    So much trouble with Triggered emails in Wordfly

    144 views
    1 reply
    Latest over 4 years ago
    by Heath Wilder
  • Discussion

    Ticket design export/import?

    54 views
    1 reply
    Latest over 4 years ago
    by Phillip Parks
  • Discussion

    Seat Reservation Failed

    92 views
    0 replies
    Started over 4 years ago
    by Lesley Chaney
  • Discussion

    Fees for mailing tickets

    94 views
    2 replies
    Latest over 4 years ago
    by Erin Shannahan
  • Discussion

    "Performance is Locked" message

    263 views
    4 replies
    Latest over 4 years ago
    by Regina Klapper
  • Discussion

    Copying hold codds

    65 views
    2 replies
    Latest over 4 years ago
    by Regina Klapper
  • Discussion

    Presale for Members and Member Acquisition using TNEW

    148 views
    2 replies
    Latest over 4 years ago
    by Odele Peter
  • Discussion

    Comp Reason not showing on Ticket Template

    56 views
    3 replies
    Latest over 4 years ago
    by Patrick Schley (Past Staff Member)
  • Discussion

    Selling Lawn Seating Pods

    157 views
    4 replies
    Latest over 4 years ago
    by Tiffany Gibo
  • Discussion

    Delivery Method for Digital concert tickets and in-person tickets in the same order

    78 views
    2 replies
    Latest over 4 years ago
    by Carol Ciulla
  • Discussion

    Best way to handle "City Pass" ticket sales

    49 views
    0 replies
    Started over 4 years ago
    by David Dwiggins
  • Discussion

    Hiding price types in Quicksale

    245 views
    6 replies
    Latest over 4 years ago
    by Michael McKay
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