Hello!
Wondering if anyone is planning to offer Print at Home ticket delivery for subscription tickets? I'm mildly concerned about the PAH file size becoming too large, with some orders having 20 tickets in an order. Am I worrying needlessly, or is there another solution? Digital delivery/app is always an option, but it is not as popular for us as PAH has become.
Thanks so much!
Lesley
Hi Leslie!
We are going to have our subscription tickets delivered through True Tickets. The nice thing about True Tickets is that it does not require you to download an app but is available through any web browser. Our guests will need to login to the wallet.arshtcenter.org to access their tickets, but we had issues with ticket scalpers using PAHT for their illicit and deceptive practices so at least we won't have that to contend with anymore.
Always happy to chat!
Nicole
I am! We're planning to offer "delayed digital delivery" because we won't be seating people until closer to the performance. The current plan is to move people show-by-show from the "subscription" that they bought (which will be all GA houses just for maintaining capacity) into an assigned seating facility, and to do that in a new order so that the PAH only delivers that performance. It's not an ideal solution in terms of reporting, but it will provide the best patron experience I can come up with right now.
Hi Lesley,
You can decrease the file size for your PAH tickets by simplifying the design - particularly removing images helps cut down immensely! I've sent upwards of 60 tickets for a group through PAH with a simple ticket design.
That being said there are definitely patron service challenges when it comes to having a whole season's worth of tickets in a single document, particularly when some of them inevitably get exchanged. We haven't landed on a solution for our next season, but the new mobile ticket functionality certainly looks promising!
The best thing i ever discovered was compressing my pdfs in adaobe. Give this a try. www.adobe.com/.../compress-pdf.html
Thanks everyone! It's awesome to know smart people!I've been looking into the Delayed Digital Delivery option, but wondering how/if that would work for package sales? Any thoughts?
Hi Heath,
We've currently got our PDFs compressed, but still run into the issue of them being too large to send more than 10 tickets at once. I'm curious to know if you're sending PAH tickets for your subscription packages or group sales purchases? If so, would you be willing to share a sample of your PDF so we can compare to what we have in place?
Thank you!
Jessica
jessica.jelinek@houstonsymphony.org
Another tip I've found effective is to limit the number of fonts used in the base design of the PDF. PDFs embed an entire copy of each font inside the file, which can bloat the size. Compressing PDFs does help reduce this bloat, but if you can overall use fewer fonts, it helps.