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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    PCI Awareness/Security Training Recommendations

    61 views
    2 replies
    Latest over 4 years ago
    by Joe Petrowski
  • Discussion

    Reimagining the visitor experience through a digital first lens

    23 views
    0 replies
    Started over 4 years ago
    by Meredith Woolard (she/her)
  • Discussion

    Offer limits by production, rather than by order/constituent?

    131 views
    1 reply
    Latest over 4 years ago
    by Megan Macarte
  • Discussion

    rescheduling events AND a package

    79 views
    2 replies
    Latest over 4 years ago
    by Emma Fisk
  • Discussion

    daily report for chasing unpaid orders

    136 views
    3 replies
    Latest over 4 years ago
    by Former Member
  • Discussion

    How to stop Tessitura from choosing 'Print at Home' automatically as a delivery method when we have a constituent ID selected in the order screen?

    76 views
    2 replies
    Latest over 4 years ago
    by Sharon Choondassery
  • Discussion

    TNEW: How to stop guests from deleting GA tickets in TNEW and only pay for add-ons?

    100 views
    2 replies
    Latest over 4 years ago
    by Sharon Choondassery
  • Discussion

    TNEW: including iCal in booking confirmation

    64 views
    2 replies
    Latest over 4 years ago
    by Martin Keen (Past Member)
  • Discussion

    TNEW Mobile Opt-In and SMS text messages

    108 views
    0 replies
    Started over 4 years ago
    by Curt Glasford
  • Discussion

    Bulk one-ticket promo codes

    99 views
    0 replies
    Started over 4 years ago
    by Nathanael Pearson
  • Discussion

    New field in Order Details?

    126 views
    2 replies
    Latest over 4 years ago
    by Ken McClain
  • Discussion

    PAC's + Telemarketing

    44 views
    1 reply
    Latest over 4 years ago
    by Former Member
  • Discussion

    HTML Help on a Pricing Rule

    113 views
    0 replies
    Started over 4 years ago
    by Jeremy Painter (Past Member)
  • Discussion

    Remote/Hybrid working plans for Contact Centre teams ? (UK)

    38 views
    0 replies
    Started over 4 years ago
    by Simon Humphrey
  • Discussion

    ADA Seats - TNEW Flex Packages

    47 views
    0 replies
    Started over 4 years ago
    by Kimberly Darlington
  • Discussion

    Blocking Constituent in TNEW

    240 views
    2 replies
    Latest over 4 years ago
    by Antonio Delgado
  • Discussion

    Cashless concessions and selling debit cards at the box office

    79 views
    3 replies
    Latest over 4 years ago
    by Pam Hamrick
  • Discussion

    Ticket Center / Box Office dress code attire

    215 views
    2 replies
    Latest over 4 years ago
    by Amber Gale
  • Discussion

    Vimeo OTT Tessitura integration 1.1 (TVOD) released July 15, 2021

    32 views
    0 replies
    Started over 4 years ago
    by Heather Laidlaw Kraft (she/her)
  • Discussion

    User Defined Element for Ticket Design (membership level)

    60 views
    0 replies
    Started over 4 years ago
    by Odele Peter
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