Hi there,
Is anyone doing a membership pre-sale for members in Tessitura using TNEW? If so, I'd be curious to hear how you execute it. I currently have it set up so that being a member triggers a MOS shift that allows access to a Members ticket, but this option doesn't work when someone is trying to purchase a membership and then register for a class. They have to do two transactions--one where they purchase the membership, and then another where they go back in and register for the class.
Has anyone found a better solution that doesn't require them to go through the path twice?
Thank you,
Bayne
Hi Bayne,
We also do this by using the virtual constituencies that are 'attached' when a membership is in the TNEW cart. Basically TNEW assigns the membership constituency as if the membership has been completed so long as the membership is in the cart.
There was a defect that came up in one of the service packs that stopped this working but V15.1.16 appears to have resolved it.
We are using Memberships as Products so not sure if that changes anything - might be worth opening a ticket with support to clarify.
Good luck!
Hi Jo.
Do you use this functionality for a presale where tickets are only available to members? My understanding of the TNEW documentation is that the virtual constituency will only affect price type and not do a shift in mode of sale which is the way we limit availability only to members. How do you do it?
Odele
Hi Odele,
You're correct that we didn't do a member's only presale & we didn't need to shift the MOS for our needs. Hope you find what you need......