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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Report on tickets that were sold in one account but returned in a different account

    41 views
    1 reply
    Latest over 2 years ago
    by Kelsey Mulholland
  • Discussion

    Recording Attendance for External Virtual Performances (e.g. Zoom)

    25 views
    1 reply
    Latest over 2 years ago
    by Chelsea Marti
  • Discussion

    Pricing Rule- Price Type Change- Multiple Price Types

    76 views
    3 replies
    Latest over 2 years ago
    by Katina White
  • Discussion

    Setting different email wrappers for different price types

    73 views
    2 replies
    Latest over 2 years ago
    by Anh Le
  • Discussion

    Curved seat maps with TNEW SYOS

    91 views
    2 replies
    Latest over 2 years ago
    by Jeffrey Mason
  • Discussion

    CSI Management/Workflow

    70 views
    3 replies
    Latest over 2 years ago
    by Sarah Camm
  • Discussion

    Yondr and mobile tickets

    52 views
    1 reply
    Latest over 2 years ago
    by Jessica Bonanno
  • Discussion

    Accepting Paypal/Venmo ???

    38 views
    1 reply
    Latest over 2 years ago
    by Justin Foo
  • Discussion

    Customer Inactivation Utility?

    90 views
    2 replies
    Latest over 2 years ago
    by Brian Woolton
  • Discussion

    Adding a facility to Fixed Seat Package Rollovers

    39 views
    4 replies
    Latest over 2 years ago
    by Shannon Tigert
  • Discussion

    Is there a way to find a ticket order using only a ticket number?

    76 views
    3 replies
    Latest over 2 years ago
    by Neil Cole
  • Discussion

    Patrons who are not getting PAH tickets my theory...

    155 views
    6 replies
    Latest over 2 years ago
    by Heath Wilder
  • Discussion

    CSI Checkout Issues

    92 views
    4 replies
    Latest over 2 years ago
    by Sydney Schless
  • Discussion

    Reverse/Undo Ticket Reprint

    623 views
    33 replies
    Latest over 2 years ago
    by Sarah Coffey
  • Discussion

    Add WEB Promo Code for Walk-Up Discount

    95 views
    6 replies
    Latest over 2 years ago
    by Abbe Karp
  • Discussion

    Access Control timing out on login

    22 views
    3 replies
    Latest over 2 years ago
    by Allison Fuhrman
  • Discussion

    Tickets "Transferred" after being "Attended" by NScan? How is that possible? And did we get screwed?

    92 views
    2 replies
    Latest over 2 years ago
    by Chelsea Marti
  • Discussion

    Access Control - Exit Mode

    59 views
    1 reply
    Latest over 2 years ago
    by Iliana Gutierrez
  • Discussion

    Ticketing sessions via TLCC 2023 Virtual Pass

    157 views
    10 replies
    Latest over 2 years ago
    by Beth Gilliland
  • Discussion

    Accessibility of Seat Map

    44 views
    1 reply
    Latest over 2 years ago
    by Pip Atkins
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