Our new policy this year was to have tickets wait to send until 2 weeks prior to each performance. As we are now having more and more shows each week calls from patrons not seeing their PAH ticket email have increased.
I think I have a theory but wanted to know if others have noticed similar trends.
Is anyone else having a lot of issues with patrons not seeing PAH tickets come in and do you have theories? YES, we do ask them to check their junk, spam, and even search for our boxoffice email address which they should be arriving from. =)
Thanks!
Christina
We've had problems in the past (prior org) which I think was due to our DKIM being truncated (it's less painful than it sounds), which we ended up solving. Actually, IT did and I looked on nodding.
Here at STC we had issues with Hotmail delivery of PDF for a long time that I thought might be sender rep, but it has cleared up since we migrated to Hosted Services from Self. Actually, I think that the main issue was solved when we simultaneously moved from gmail to O365. There was a lot of SMTP relay work and again DKIM factored.
These may help.