Is it possible to find a ticket order if the only piece of information I have is a ticket number?
Yes, use the Order Search feature.
Amazing, I knew it was something blindingly simple that I was completely missing. Thank you Neil!
Don't feel bad. I've been using the Ticketing part of Tessitura for 7 years now and just learned about the Prod Info button on the Order Details screen.It'll show you all the Pricing Rules associated with the performance, availability, all the pricing by zone, Keywords, Total Sales.There is always something to learn in Tessitura.