Can't return tickets in a subscription

Regina Klapper $organization over 5 years ago

We have recently had an issue with a few orders that aren't allowing us to return subscription seats. We can return everything for this year, but the tickets that are for 2021 aren't returning, even though everything is ticketed, seated, and printed. We tried returning it two ways, by using the seat map and when that didn't work ("this seat cannot be returned") by using the Return button, which was grayed out. Has anyone experienced this and if so how did you fix it?

Kirstin Piehl $organization over 5 years ago

Hi Regina - I had a similar issue and ended up opening a support ticket. One thing they mentioned that solved my issue was: in the order, click the 'package details' button and delete the line items. I hope that helps.
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Regina Klapper $organization over 5 years ago in reply to Kirstin Piehl

Thanks!
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