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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    changes to constituent search screen?

    83 views
    2 replies
    Latest over 5 years ago
    by Lesley Chaney
  • Discussion

    Detailed e-receipt for how (Covid related) On Account money was spent

    69 views
    0 replies
    Started over 5 years ago
    by Desiree La Vallee
  • Discussion

    Securing access to editable price types

    101 views
    4 replies
    Latest over 5 years ago
    by Tim Hazlehurst (Past Member)
  • Discussion

    Have you experienced guest purchasing tickets for off-sale performances?

    56 views
    2 replies
    Latest over 5 years ago
    by Sharon Choondassery
  • Discussion

    Sales Tax for Streaming event

    52 views
    2 replies
    Latest over 5 years ago
    by Andrew Fogel
  • Discussion

    Can I un-refund a check in Tess, recreate the order, and then re-refund them with new check?

    82 views
    4 replies
    Latest over 5 years ago
    by Lauren Cartelli (Past Member)
  • Discussion

    Constituent Number by Address Upload

    62 views
    1 reply
    Latest over 5 years ago
    by Patrick Schley (Past Staff Member)
  • Discussion

    Setting Minimum Ticket Purchase?

    190 views
    0 replies
    Started over 5 years ago
    by Rhea Shaffer
  • Discussion

    Pull Orders Processed to Individual where Household Exists

    87 views
    5 replies
    Latest over 5 years ago
    by Michelle Blau (Past Member)
  • Discussion

    Mark Virtual Performance Attendance

    192 views
    6 replies
    Latest over 5 years ago
    by Lauren Cartelli (Past Member)
  • Discussion

    Returning subscription tix for donation, without fees

    56 views
    4 replies
    Latest over 5 years ago
    by Regina Klapper
  • Discussion

    receipt for On Account funds

    87 views
    0 replies
    Started over 5 years ago
    by Lesley Chaney
  • Discussion

    TNEW Mobile Ticket Rollout

    178 views
    1 reply
    Latest over 5 years ago
    by Kimberly Darlington
  • Discussion

    Job Description

    102 views
    0 replies
    Started over 5 years ago
    by Octavia Person
  • Discussion

    Invoicing - Tips, Tricks, Reporting

    82 views
    0 replies
    Started over 5 years ago
    by Tim Hazlehurst (Past Member)
  • Discussion

    Maintain Capacity in Un-seated performance?

    42 views
    0 replies
    Started over 5 years ago
    by Lisa Eichers
  • Discussion

    How to handle Skip A Year for Subscriptions

    87 views
    1 reply
    Latest over 5 years ago
    by Elizabeth Carlock (Past Member)
  • Discussion

    Barcode Transfer?

    35 views
    0 replies
    Started over 5 years ago
    by Rhea Shaffer
  • Discussion

    Allowing split pays extending past season start

    71 views
    5 replies
    Latest over 5 years ago
    by Amber Gale
  • Discussion

    Refunds from On Account

    325 views
    4 replies
    Latest over 5 years ago
    by Patrick Schley (Past Staff Member)
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