With the new "Refund" button, I am unable to refund money on a patron's account to the original method of payment. That is something we have done frequently in the past. Is there still a way to manage this? We have always done this manually and carefully, and now it seems like refunds can only be done if they are tied directly to the original purchase. Please tell me this isn't the case!
Lindsay
I am having this same issue. When a patron makes a payment online it now goes to TNEWgen instead of stored into Accounts. So if we do an exchange and then a refund is requested there is no way that I can see to refund without getting the patron's FULL credit card information. This poses a security risk because then anyone can call and give us a patron's name and say they need a refund and then give us incorrect credit card information. Plus it gives a negative experience to the patron if they leave us a voicemail or e-mail and then we have to call them and leave a voicemail to call us back, and obviously we shouldn't ask for CC info in an e-mail.
Does anyone know if there is something we have configured incorrectly?
Hi Zac - I'm going to open a support ticket so we can look at this together using data from your environment.
Thanks,
Patrick