Hello!
Does anyone have a good way to mark a list of patrons as having attended their virtual performance? We're working with Broadway on Demand and they're able to send us a list of accounts that opened the performance, but we haven't found a good way to update that information in Tessitura.
Thanks!
Have you used the Record Attendance feature? I know it's manual and can take time, but that's one way to do it.
The Record Mass Attendance Utility, you mean?
Hey Molly!
We made the decision early on to not print (to file) any of our digital tickets for BOD. That allows us to wait until we get the attendance lists, and then use the Auto Attend feature to batch print (to file) based on a list of records, and mark as attended at the same time by turning on printing/auto attend for the event and adjusting the door open/close window to include when we "print" those batches (which allows auto attend to work).
Oops - hit reply too soon! We are also holding on doing this unit the event's viewing window is over but, in the meantime, when we get the lists from BOD, we're using Manage Attributes to add a "recorded attendance" attribute which allows us to send post-trips before the end of the event window, and makes list pulling a little cleaner.
No. It's Record Attendance under Season Manager. In that utility you can enter the Ticket No's and record the attendance for your performances manually:
Oh interesting! That's a great workaround, thank you!
BTW Molly, full disclosure - we planned to do it as I explained but we had not actually done it yet because we were waiting until the final list from BOD was in - and I'm confirming right now that we've done it and it works!