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Ticketing & Customer Service
  • Description A forum dedicated to ticketing and customer service related topics and Tessitura software. Includes group sales.
  • Threads 4817 Discussions

We encourage an open and supportive dialogue in this forum. If you have a question that you would like to be posted anonymously on this forum, please email our Community DEAI Advisory Committee  at CommunityDEAI@tessituranetwork.com. A committee member will post your question anonymously on your behalf.

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  • Discussion

    Boca printer printing extra blank tickets

    108 views
    5 replies
    Latest over 3 years ago
    by Regina Klapper
  • Discussion

    How to track source/promo code take-up

    139 views
    2 replies
    Latest over 3 years ago
    by Martin Perks
  • Discussion

    ticket types won't scan

    135 views
    5 replies
    Latest over 3 years ago
    by M C Hill
  • Discussion

    Importing sales from 3rd party seller into Tessitura

    82 views
    3 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Balance Due (before other fees) Fee changes when another Line Item is Added

    56 views
    1 reply
    Latest over 3 years ago
    by Katina White
  • Discussion

    Dynamic ADA/Wheelchair seating for a map

    97 views
    1 reply
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    SheerID Verification Software

    26 views
    0 replies
    Started over 3 years ago
    by Jean Leonard
  • Discussion

    Invoice report for a single order

    67 views
    1 reply
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    Visitor counting technology for general admission - looking for recommendations

    53 views
    1 reply
    Latest over 3 years ago
    by Joy Zhou
  • Discussion

    Purge Constituent Report

    117 views
    2 replies
    Latest over 3 years ago
    by Michele Keutsch
  • Discussion

    Advanced vs Day-of Pricing, for every performance

    135 views
    4 replies
    Latest over 3 years ago
    by Nathanael Pearson
  • Discussion

    Flex Packages for Museum 4-day Symposium?

    89 views
    3 replies
    Latest over 3 years ago
    by Gill Tasker (she/her)
  • Discussion

    Group Sales and Dynamic Pricing

    98 views
    3 replies
    Latest over 3 years ago
    by Amber Gale
  • Discussion

    How does your organization handle Babes in Arms tickets (infant's tickets)

    150 views
    2 replies
    Latest over 3 years ago
    by Annabel Robson
  • Discussion

    Custom list elements for order line/subline items for pre-show comms

    203 views
    4 replies
    Latest over 3 years ago
    by Carolina Rojas
  • Discussion

    Uptick in scalping and chargebacks

    186 views
    1 reply
    Latest over 3 years ago
    by Chuck Reif
  • Discussion

    Record of Order Acknowledgements Sent

    62 views
    1 reply
    Latest over 3 years ago
    by Amber Gale
  • Discussion

    Question for App Users: Concessions Process?

    70 views
    1 reply
    Latest over 3 years ago
    by Kelsey Mulholland
  • Discussion

    Conditional masking on a ticket based on separate elements

    102 views
    4 replies
    Latest over 3 years ago
    by Heath Wilder
  • Discussion

    How to "Hide" Past Performances in Ticketing Set-Up?

    295 views
    13 replies
    Latest over 3 years ago
    by Michelle Russell
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