Allocations

You want to use an Offer.  Offers can be updated in Season Maintenance or Production Elements from the MOS page.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
Sent: Monday, April 04, 2011 3:56 PM
To: Nicole Keating
Subject: [Tessitura Ticketing Forum] Allocations

We are just beginning to work with allocations, and would like to use them with promotional codes on our website.  If I allocate seats to a Mode of Sale that will be activated once the patron enters the promo code on our website, then doesn't that mean that patrons will not see those seats as available if they do not have the promo code?  How can I make all of the seats available, but only a certain number of seats if the promo code is entered?

Thanks!

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It’s all based on which modes of sale you associate with the allocation code.  So if you want the general public to be able to buy any seats, including the allocated ones, but the promo people to ONLY be able to buy the allocated seats, associate the allocation code with the default Web MOS and the promo MOS.  Then DO NOT associate the promo MOS with the Unassigned allocation code.  That second step is key.  By not associating the promo MOS with the unassigned allocation code, unallocated seats will not be available in the promo MOS.  The only seats that will be available are the ones you allocated for that group.

Does that describe what you are looking to do?

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

You can have an Allocation linked to multiple MOS. 

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
Sent: Tuesday, April 05, 2011 11:17 AM
To: Nicole Keating
Subject: RE: [Tessitura Ticketing Forum] Allocations

Kevin,

That is very helpful - thank you!  However, now that I have the seats allocated for that particular promotion, then patrons without the promotion are not able to access those seats.  If someone is using our default MOS either by phone or web then those seats aren't available.  How do I allocate the seats for the promo, but also make them available for general sale? 

Thanks!

Ok, so let’s say you have a MOS called “Discount”  which has and Allocation called “Promotion” and you want “Discount” to access the “$10 off” Price Type which is linked in TX_MOS_PRICETYPE.  If you want the only Allocation to be available for “Discount” MOS to be “Promotion” you can connect the two in Allocation Codes Maintenance in Facility Manager, but let’s say you want “Web” MOS to be able to purchase from “Unassigned” Allocation, or “Discount” Allocation, you can link both of them in Allocation Codes Maintenance as well.

Here are a few things to check:

Did you update TR_WEB_PROMO_CODE to link the Promo Code and Source Number?

Are the dates for your Source currently active?

Is the ONLY Allocation linked to your promotional web MOS the one you want for this offer?

That’s all I can think of for now…I’m dying to hear what it is…

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
Sent: Tuesday, April 05, 2011 2:56 PM
To: Nicole Keating
Subject: RE: [Tessitura Ticketing Forum] Allocations

Thanks!  This is working how I want it to by phone, however I'm still having some difficulty with the allocations on the web.  I connected the promo code to my new MOS in TR_WEB_SOURCE_NO so that once the promo code is entered the MOS should switch.  But when I enter it on the website all of the seats are still showing.  We are already using Offers for our web MOS, and I tried using an offer for my new MOS as well but that also didn't work.  Any advice?

Hi Julia,

You have your default web mode of sale set up correctly, it’s the discount mode of sale that may not be set up correctly.  The discount mode of sale should only be associated with the allocation code you have created for this purpose.  It should not be associated with the Unassigned allocation code.  That is the code that makes the unallocated seats available.  If the discount MOS is definitely not associated with the Unassigned allocation code, then it sounds like the MOS change is not happening on the web.  Have you been able to confirm that after entering the promo code the MOS is definitely changing?

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

You want “Bad Seats” Allocation linked to your “Promotional Web” MOS.  (This is the only allocation to this MOS.)

And on your regular Web MOS you want to have both “Bad Seats” Allocation and your “Unassigned” Allocation.

I do this all the time for Web Comp offers that I would love to sell at full price, but allocate to a “Web Comp” MOS so that there is a limit on the comps.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
Sent: Tuesday, April 05, 2011 3:56 PM
To: Nicole Keating
Subject: RE: [Tessitura Ticketing Forum] Allocations

Hi Nicole,

I really appreciate all of your help!  The first two things you suggested are fine, it's the third that might be my problem.  My promotion allocation is linked to my discount mode of sale, but it's also linked to my default box office and web modes of sale.  I did this because I want these seats available to the general public, not just to the patrons with the promo code.  So do you think this will only work if I only have it linked with one mode of sale?  And if so, is there a way to avoid this?  We'd like to offer our "bad" seats for a promotion, but we also want to be sure they are available to the general public as well.

Thank you!

Usually the new MOS would trigger a new Price Type and you would see it that way.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia Allal
Sent: Tuesday, April 05, 2011 4:21 PM
To: Nicole Keating
Subject: RE: [Tessitura Ticketing Forum] Allocations

My discount mode of sale is only associated with the new allocation code, and not the unassigned one, so for some reason the MOS change isn't happening.  How will I know of if the mode of sale is changing on the website?

You’ll know the MOS is changing because the only available seats will be the allocated ones.  And if there is a discount involved, then you should also be seeing the discount price type.

Some questions for investigating why the MOS isn’t changing:

Do you have an entry for the promo code with the discount MOS selected in TR_WEB_SOURCE_NO?  Are you using the same promo code (i.e. the word) for any other sources (doing so would cause a conflict)?  Have you ever used an MOS shift on your website before (if not it’s possible your site isn’t coded to handle an MOS shift, though that’s probably unlikely).  If everything with the setup checks out, I suggest opening a help ticket at this point.

Good luck! 

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

And check your dates on the Source before you open the Ticket that could keep your source inactive and keep it from triggering the MOS.