We are about to do one of our first Allocations which will be available on our website, over the phone and at the Box Office. We have an "Allocation" Mode of Sale ready to use but is it possible to have the Allocation available on the Internet, Phone and Window Modes of Sale without losing the capability to have these Modes of Sale available for other performances?
Thank you very much!
It’s all based on which modes of sale you associate with the allocation code. So if you want the general public to be able to buy any seats, including the allocated ones, but the promo people to ONLY be able to buy the allocated seats, associate the allocation code with the default Web MOS and the promo MOS. Then DO NOT associate the promo MOS with the Unassigned allocation code. That second step is key. By not associating the promo MOS with the unassigned allocation code, unallocated seats will not be available in the promo MOS. The only seats that will be available are the ones you allocated for that group.
Does that describe what you are looking to do?
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Kevin,
That is very helpful - thank you! However, now that I have the seats allocated for that particular promotion, then patrons without the promotion are not able to access those seats. If someone is using our default MOS either by phone or web then those seats aren't available. How do I allocate the seats for the promo, but also make them available for general sale?
Thanks!