We are about to do one of our first Allocations which will be available on our website, over the phone and at the Box Office. We have an "Allocation" Mode of Sale ready to use but is it possible to have the Allocation available on the Internet, Phone and Window Modes of Sale without losing the capability to have these Modes of Sale available for other performances?
Thank you very much!
And check your dates on the Source before you open the Ticket that could keep your source inactive and keep it from triggering the MOS.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Tuesday, April 05, 2011 4:51 PMTo: Nicole KeatingSubject: RE: [Tessitura Ticketing Forum] Allocations
You’ll know the MOS is changing because the only available seats will be the allocated ones. And if there is a discount involved, then you should also be seeing the discount price type.
Some questions for investigating why the MOS isn’t changing:
Do you have an entry for the promo code with the discount MOS selected in TR_WEB_SOURCE_NO? Are you using the same promo code (i.e. the word) for any other sources (doing so would cause a conflict)? Have you ever used an MOS shift on your website before (if not it’s possible your site isn’t coded to handle an MOS shift, though that’s probably unlikely). If everything with the setup checks out, I suggest opening a help ticket at this point.
Good luck!
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
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