We are about to do one of our first Allocations which will be available on our website, over the phone and at the Box Office. We have an "Allocation" Mode of Sale ready to use but is it possible to have the Allocation available on the Internet, Phone and Window Modes of Sale without losing the capability to have these Modes of Sale available for other performances?
Thank you very much!
You can have an Allocation linked to multiple MOS.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Julia AllalSent: Tuesday, April 05, 2011 11:17 AMTo: Nicole KeatingSubject: RE: [Tessitura Ticketing Forum] Allocations
Kevin,
That is very helpful - thank you! However, now that I have the seats allocated for that particular promotion, then patrons without the promotion are not able to access those seats. If someone is using our default MOS either by phone or web then those seats aren't available. How do I allocate the seats for the promo, but also make them available for general sale?
Thanks!
From: Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com>Sent: 4/4/2011 3:46:25 PM
It’s all based on which modes of sale you associate with the allocation code. So if you want the general public to be able to buy any seats, including the allocated ones, but the promo people to ONLY be able to buy the allocated seats, associate the allocation code with the default Web MOS and the promo MOS. Then DO NOT associate the promo MOS with the Unassigned allocation code. That second step is key. By not associating the promo MOS with the unassigned allocation code, unallocated seats will not be available in the promo MOS. The only seats that will be available are the ones you allocated for that group.
Does that describe what you are looking to do?
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
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Thanks! This is working how I want it to by phone, however I'm still having some difficulty with the allocations on the web. I connected the promo code to my new MOS in TR_WEB_SOURCE_NO so that once the promo code is entered the MOS should switch. But when I enter it on the website all of the seats are still showing. We are already using Offers for our web MOS, and I tried using an offer for my new MOS as well but that also didn't work. Any advice?