Non performance sales

Hi Martin

We sell programmes in advance using a GA plan, this is great for us because we can report on it like a performance and issue a ticket to the customer allowing them to exchange it for a programme on the day of the performance. The downside to this is that is causes the product catalogue to get a little cluttered at times so one of the advantages of fees is that it keeps the product catalogue clearer and where the GA plan could fill up theres no limit with the fees.

Thanks

 

Mark

 

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For Martin and anyone else attending the conference who is interested in this topic - we have a discussion session covering this on the Monday at 10:45am called 'Selling the Experience'. 

Hope you see you there!

 

Folks,

Thanks for your thoughts - I've changed my conference schedule to include the topic you mention, Annie.

Gary - would love to chat over this with you at the conference - I'm leaning towards the fee based idea as inventory control isn't a concern here (I THINK!)  

Martin

Hello,

Sorry to activate an old thread, but I wondered if I could get a little more detail about how others sell merchandise?

We are currently getting set-up for our move to Tessitura next month and have a small number of CDs which we sell over the counter. I think we are going to go with the option of making these into dummy events and using a GA map, but I was wondering:

- As we account for these sales yearly, do you make a new version every year or just run off sales-reports over a specific time period?

- As each item will presumably need a performance date, do you tend to just set these many years into the future (to keep them off calender)?

If you have any other suggestions on the most efficient way to do this, that would be great too.

Many Thanks,
Rog

Hi Rog,
We sell all of our merchandise as fees. Since you have to attach a FY to the fees, we go in and change the fiscal years at the appropriate time. This is working well for us because we don't have to worry about creating all of these additional "performances."

>>> "Rog Hildreth" 10/11/2012 10:27 AM >>>

Hello,
Sorry to activate an old thread, but I wondered if I could get a little more detail about how others sell merchandise?
We are currently getting set-up for our move to Tessitura next month and have a small number of CDs which we sell over the counter. I think we are going to go with the option of making these into dummy events and using a GA map, but I was wondering:
- As we account for these sales yearly, do you make a new version every year or just run off sales-reports over a specific time period?
- As each item will presumably need a performance date, do you tend to just set these as many years into the future (to keep them off calender)?
If you have other suggestions on the most efficient way to do this, that would be great.
Many Thanks,
Rog

From: Martin Keen
Sent: 6/23/2011 7:17:56 PM

Folks,
Thanks for your thoughts - I've changed my conference schedule to include the topic you mention, Annie.
Gary - would love to chat over this with you at the conference - I'm leaning towards the fee based idea as inventory control isn't a concern here (I THINK!)
Martin



This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Our finance department want a separate GL each year for CD sales plus we need to break out a GST component in the price as well, originally they used to insist on new performances each year. We were able to get them to agree to have all our merchandise set up as performances several years in the future and we just change the price mapping in the facility to the year appropriate GL at the end of each financial year which for our tax purposes is jan-dec
If we sell for an artist on short term when they are performing we use a separate title that is year specific and set the GL codes up for them specifically to track monies


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On 12/10/2012, at 1:49 AM, "Amy Aldrich" wrote:

> Hi Rog,
> We sell all of our merchandise as fees. Since you have to attach a FY to the fees, we go in and change the fiscal years at the appropriate time. This is working well for us because we don't have to worry about creating all of these additional "performances."
>
>>>> "Rog Hildreth" 10/11/2012 10:27 AM >>>
>
> Hello,
> Sorry to activate an old thread, but I wondered if I could get a little more detail about how others sell merchandise?
> We are currently getting set-up for our move to Tessitura next month and have a small number of CDs which we sell over the counter. I think we are going to go with the option of making these into dummy events and using a GA map, but I was wondering:
> - As we account for these sales yearly, do you make a new version every year or just run off sales-reports over a specific time period?
> - As each item will presumably need a performance date, do you tend to just set these as many years into the future (to keep them off calender)?
> If you have other suggestions on the most efficient way to do this, that would be great.
> Many Thanks,
> Rog
>
> From: Martin Keen
> Sent: 6/23/2011 7:17:56 PM
>
> Folks,
> Thanks for your thoughts - I've changed my conference schedule to include the topic you mention, Annie.
> Gary - would love to chat over this with you at the conference - I'm leaning towards the fee based idea as inventory control isn't a concern here (I THINK!)
> Martin
>
>
>
> This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
>
>
> This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums.
>
> In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi,

We have a different set-up to others so I thought it might be worth mentioning.

We have a summer festival and an autumn tour so each year we only have two programmes.  We sell these as GA performances in Tess as they don't take up space in the performance catalogue and we can send out vouchers with the tickets.

Merchandise is another thing entirely.  Physically the opera house is a fairly small site with one medium-sized shop (no satellite kiosks in the foyer or on upper levels etc) and as we sell quite a few product lines we have a separate point of sale system with its own stock control and finance reporting.

When purchasing shop merchandise online the basket adds up the value of the items and puts through one fee in Tessitura for the total alongside the value of tickets and memberships/donations.  Our website produces reports for the shop to pack and dispatch items daily.  Currently the website is not integrated to update stock levels but it's on the to-do list.

Hope that's helpful,

Suzanne

Hello

We have just set up our online shop selling merchandise by setting them up as 'performances'. Our web company has customised the order screen so that the 'seat' and 'date' and 'venue' dont appear. However they do in the confirmation email which comes from Tessitura. Has anyone else found a solution or had anything written to suprress this (as i don't want to confuse our ticket/merchandise buying public)

 

Thanks

Cait, Live Theatre Newcastle

Cait,

Since starting this thread I've moved to an organisation that uses performances for product.  We use Lynch for our web development and, using their CMS (eRube), we define what is merchandise and what is a true ticketing product.  The email confirmation is then set to group purchases within these definitions but the merchandise product omits the "ticket" detail and just lists the product name - for merchandise we use a performance per CD/DVD/etc and so the only detail listed is the performance name and price.