Howdy folks,
I've moved from a Tessitura based organisation to one that is planning the implementation (Feb 2012).
We have a lot of items that we sell that are not performance based (drink vouchers, program vouchers, t-shirst, etc) and I was wondering how other people deal with these. In a previous role, we used general admission (and large capacity) performance sales plans - our logic (rightly or wrongly) was that it made web sales easier.
For our installation, I'm leaning more towards using a fee for these sorts of sales. Can anyone with (obviously) more experience than me tell me what they use and the pros and cons of their choice?
See y'all in Orlando! And thanks in advance for your insights.
For Martin and anyone else attending the conference who is interested in this topic - we have a discussion session covering this on the Monday at 10:45am called 'Selling the Experience'.
Hope you see you there!
Folks,
Thanks for your thoughts - I've changed my conference schedule to include the topic you mention, Annie.
Gary - would love to chat over this with you at the conference - I'm leaning towards the fee based idea as inventory control isn't a concern here (I THINK!)
Martin
Hello,
Sorry to activate an old thread, but I wondered if I could get a little more detail about how others sell merchandise?
We are currently getting set-up for our move to Tessitura next month and have a small number of CDs which we sell over the counter. I think we are going to go with the option of making these into dummy events and using a GA map, but I was wondering:
- As we account for these sales yearly, do you make a new version every year or just run off sales-reports over a specific time period?
- As each item will presumably need a performance date, do you tend to just set these many years into the future (to keep them off calender)?
If you have any other suggestions on the most efficient way to do this, that would be great too.
Many Thanks,Rog
Hi,
We have a different set-up to others so I thought it might be worth mentioning.
We have a summer festival and an autumn tour so each year we only have two programmes. We sell these as GA performances in Tess as they don't take up space in the performance catalogue and we can send out vouchers with the tickets.
Merchandise is another thing entirely. Physically the opera house is a fairly small site with one medium-sized shop (no satellite kiosks in the foyer or on upper levels etc) and as we sell quite a few product lines we have a separate point of sale system with its own stock control and finance reporting.
When purchasing shop merchandise online the basket adds up the value of the items and puts through one fee in Tessitura for the total alongside the value of tickets and memberships/donations. Our website produces reports for the shop to pack and dispatch items daily. Currently the website is not integrated to update stock levels but it's on the to-do list.
Hope that's helpful,
Suzanne