Hi try this

Copy the PBVM files from the server your client files sit on to the local drive of the computer with the problems. (Save over the old file if it exists)

Using the Add Printer Wizard add a local printer to the computer, selecting have disk when asked to install software. Browse to the drive that you saved the PBVM folder to, select the drivers folder within this file and then open the .INF file in there.

Select Acrobat Distiller and keep the existing driver, rename the Printer as Sybase DataWindows PS and finish the Wizard.

This should then enable you to save PDF's; it has worked on all computers here that have had this issue.

Thanks for the reply -

All client machines already have the PBVM folder local and it is automatically updated with the latest files from the server via script when Tessitura is opened on the client.

So in my case I will need to update the server PBVM\driver\ADIST5.inf file.
What exactly do I need to edit in the .ini file? Sorry I don't understand.

Then, it looks like I need to add a new local printer? I thought that application created that automagically at run time when saving as PDF.

Thanks very much - I haven't had my daily dose of Monster yet so I'm a bit sluggish :)

Hi Nathan,

When we had the issue here I found that the easiest way to fix this was to install a new printer using the Acrobat Distiller driver. Set this to print to file and call it Sybase Datawindow PS.

The automagic part of the process has never worked for us.  We don't use the Save As PDF often but each time someone requests it, I end up adding the printer manually.  I've gotten the same information that the act of requesting the report as a PDF should auto-install the Sybase printer, but I've never seen it happen.

No joy when adding the printer - very odd.

I made the user a local admin (Windows XP btw) and still failed on this machine.

the logic behind the scene is

1,  Informaker need to find a printer named Sybase DataWindow PS.

2, this printer has to be a virtual PDF creator printer.

3, this printer has to be in Windows Printers List.

You can meet all these three requirements, it won't fail to save as pdf in a possible folder.

this messagebox cannot attach pics???

Unknown said:

this messagebox cannot attach pics???

Hi Ben-- If you use the Reply link at the top of a post rather than the Quick Reply, you can attach files in the "Options" tab/link.

thanks
todd

Another option to try would be:

1) On the computer where the printer driver will not install properly, install
another Postscript Printer--such as AppleLaserWriter II NTX v51.8.

2) Rename the newly installed Apple printer to "Sybase Datawindow PS" on the computer.

3) Then see if you can save a report as a PDF on the Report Server machine.

Sometimes this solves the issue, even if downloading the driver from http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=1500&fileID=1438 does not.

We are unable to get pdf printing to work on Vista machines.

When I follow the second link above it seems to indicate that the new version of powerbuilder would come with updated print drivers, but I can't find them?

Our PBVM\drivers folder has Adobe Distiller drivers dated 2/14/03, which seems like they could be too old for Vista.

Has anyone come up with other Vista workarounds?

Phil

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