Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:
"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"
All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.
I'll submit a ticket as well just in case it is a real technical issue
Hi Nathan, delete the old PDF printer and simply follow the instructions given in the attached file to add a new PDF printer. You may need to login as Admin if the affected user does not have enough privilege to add/delete new printer. This always worked for us. Someone posted it in a previous mail.
Hope this helps,
Mo
Mohiuddin Faruqe
Business Analyst
The National Ballet of Canada
470 Queens Quay West
Toronto, Ontario M5V 3K4
Phone: (416) 345-9686 ext. 452
Fax: (416) 345-8323
http://www.national.ballet.ca/
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell Sent: Thursday, March 26, 2009 10:48 AM To: Mohiuddin Faruqe Subject: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning
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the logic behind the scene is
1, Informaker need to find a printer named Sybase DataWindow PS.
2, this printer has to be a virtual PDF creator printer.
3, this printer has to be in Windows Printers List.
You can meet all these three requirements, it won't fail to save as pdf in a possible folder.
this messagebox cannot attach pics???
Unknown said: this messagebox cannot attach pics???
Hi Ben-- If you use the Reply link at the top of a post rather than the Quick Reply, you can attach files in the "Options" tab/link.
thankstodd