• Replies 19 replies
  • Subscribers 340 subscribers
  • Views 201 views
  • Users 0 members are here
Related

Infomaker 'Save as PDF' not functioning

Nathan Campbell
$organization

Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

I'll submit a ticket as well just in case it is a real technical issue

  • $organization in reply to Phil McElfresh

    We have been looking at using BioPDF but have not had much chance to try it out.  Their commercial product has a site license that non-profits can get for the educational price of $500 per site.

  • $organization in reply to Aaron Greene

    you can google something like: "free pdf creator download"

    you will find lots of free software you can use.

     

    this is the first one:

    PDF Converter — Download the #1 Free PDF Creator — PrimoPDF

    this is on the User Manual:

    Getting Started
    To install PrimoPDF, your computer should be equipped with the following:
    • Microsoft® Windows® 98, Windows® 2000, Windows NT®, Windows® XP, Windows Server® 2003,
    or Windows Vista®.
    • A minimum of 30 MB of available disk space.
    NOTE: Additional disk space may be required, depending on the size and type of files being converted.
    Installing PrimoPDF
    To install PrimoPDF
    1. Download the PrimoPDF installer from www.PrimoPDF.com.
    2. When prompted for a destination, navigate to your desktop and click OK.
    3. On the desktop, double-click the downloaded installer. Typically, the file is named
    FreewarePrimoXXSetup.exe, where XX is a two-digit number.
    4. Follow the instructions on the screen to complete the installation.
    NOTE: PrimoPDF requires the .NET 2.0 Framework. If the .NET Framework is not detected during
    installation, you will be prompted to install it. Click Install .NET to continue. The Windows Installer 3.1
    will be installed, followed by the .NET framework. Upon completion, the installation of PrimoPDF will
    resume.

     

  • $organization in reply to JD Short

    Hello,

    I am having the same issue, but now I have tried about 3 different PDF PS drivers. Each one saves the report from tessitura and when trying to open it comes up with "This file contains no pages" any ideas on how to remedy this?

  • $organization in reply to Caryl Jones

    We at the Pittsburgh cultural Trust have noticed a MAJOR issue with Acrobat 9 with saving as PDF when using the Acrobat Distiller driver that comes with the PBVM files.

    By doing some research and talking to the Tessitura Network we attempted to use the HP LaserJet 4055 PS drivers instead of the Acrobat Distiller and PDFs are coming out beautifully and now we can also print out with color when printing reports to color printer, as long as you change the "printer preferences" to use color by default.

    I would say follow everything else but install the Acrobat Distiller drivers as they are old.