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Infomaker 'Save as PDF' not functioning

Nathan Campbell
$organization

Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

I'll submit a ticket as well just in case it is a real technical issue

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  • $organization

    Hi Nathan, delete the old PDF printer and simply follow the instructions given in the attached file to add a new PDF printer. You may need to login as Admin if the affected user does not have enough privilege to add/delete new printer. This always worked for us. Someone posted it in a previous mail.

     

    Hope this helps,

     

    Mo  

     

    Mohiuddin Faruqe

    Business Analyst

    The National Ballet of Canada

    470 Queens Quay West

    Toronto, Ontario  M5V 3K4

    Phone: (416) 345-9686 ext. 452

    Fax: (416) 345-8323

    http://www.national.ballet.ca/

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Thursday, March 26, 2009 10:48 AM
    To: Mohiuddin Faruqe
    Subject: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

     

    Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

    "Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

    All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

    I'll submit a ticket as well just in case it is a real technical issue




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

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  • $organization

    Hi Nathan, delete the old PDF printer and simply follow the instructions given in the attached file to add a new PDF printer. You may need to login as Admin if the affected user does not have enough privilege to add/delete new printer. This always worked for us. Someone posted it in a previous mail.

     

    Hope this helps,

     

    Mo  

     

    Mohiuddin Faruqe

    Business Analyst

    The National Ballet of Canada

    470 Queens Quay West

    Toronto, Ontario  M5V 3K4

    Phone: (416) 345-9686 ext. 452

    Fax: (416) 345-8323

    http://www.national.ballet.ca/

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: Thursday, March 26, 2009 10:48 AM
    To: Mohiuddin Faruqe
    Subject: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

     

    Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

    "Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

    All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

    I'll submit a ticket as well just in case it is a real technical issue




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

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