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Infomaker 'Save as PDF' not functioning

Nathan Campbell
$organization

Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

I'll submit a ticket as well just in case it is a real technical issue

Parents
  • $organization

    Hi try this

    Copy the PBVM files from the server your client files sit on to the local drive of the computer with the problems. (Save over the old file if it exists)

    Using the Add Printer Wizard add a local printer to the computer, selecting have disk when asked to install software. Browse to the drive that you saved the PBVM folder to, select the drivers folder within this file and then open the .INF file in there.

    Select Acrobat Distiller and keep the existing driver, rename the Printer as Sybase DataWindows PS and finish the Wizard.


    This should then enable you to save PDF's; it has worked on all computers here that have had this issue.

  • $organization in reply to Caryl Jones

    Thanks for the reply -

    All client machines already have the PBVM folder local and it is automatically updated with the latest files from the server via script when Tessitura is opened on the client.

    So in my case I will need to update the server PBVM\driver\ADIST5.inf file.
    What exactly do I need to edit in the .ini file? Sorry I don't understand.

    Then, it looks like I need to add a new local printer? I thought that application created that automagically at run time when saving as PDF.

    Thanks very much - I haven't had my daily dose of Monster yet so I'm a bit sluggish :)

     

  • $organization in reply to Nathan Campbell

    Hi Nathan,

    When we had the issue here I found that the easiest way to fix this was to install a new printer using the Acrobat Distiller driver. Set this to print to file and call it Sybase Datawindow PS.

  • $organization in reply to Nathan Campbell

    If you are happy the PBVM is up to date then just delete the printer that they have on their machine to save PDF’s and re-add the printer using Acrobat Distiller, set as print to file and name as Sybase DataWindow PS.

    Caryl

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: 26 March 2009 15:08
    To: Caryl Jones
    Subject: Re: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

     

    Thanks for the reply -

    All client machines already have the PBVM folder local and it is automatically updated with the latest files from the server via script when Tessitura is opened on the client.

    So in my case I will need to update the server PBVM\driver\ADIST5.inf file.
    What exactly do I need to edit in the .ini file? Sorry I don't understand.

    Then, it looks like I need to add a new local printer? I thought that application created that automagically at run time when saving as PDF.

    Thanks very much - I haven't had my daily dose of Monster yet so I'm a bit sluggish :)

     

    From: Caryl Jones <bounce-caryljones3976@tessituranetwork.com>
    Sent: 3/26/2009 9:52:51 AM

    Hi try this

    Copy the PBVM files from the server your client files sit on to the local drive of the computer with the problems. (Save over the old file if it exists)

    Using the Add Printer Wizard add a local printer to the computer, selecting have disk when asked to install software. Browse to the drive that you saved the PBVM folder to, select the drivers folder within this file and then open the .INF file in there.

    Select Acrobat Distiller and keep the existing driver, rename the Printer as Sybase DataWindows PS and finish the Wizard.


    This should then enable you to save PDF's; it has worked on all computers here that have had this issue.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

Reply
  • $organization in reply to Nathan Campbell

    If you are happy the PBVM is up to date then just delete the printer that they have on their machine to save PDF’s and re-add the printer using Acrobat Distiller, set as print to file and name as Sybase DataWindow PS.

    Caryl

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nathan Campbell
    Sent: 26 March 2009 15:08
    To: Caryl Jones
    Subject: Re: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

     

    Thanks for the reply -

    All client machines already have the PBVM folder local and it is automatically updated with the latest files from the server via script when Tessitura is opened on the client.

    So in my case I will need to update the server PBVM\driver\ADIST5.inf file.
    What exactly do I need to edit in the .ini file? Sorry I don't understand.

    Then, it looks like I need to add a new local printer? I thought that application created that automagically at run time when saving as PDF.

    Thanks very much - I haven't had my daily dose of Monster yet so I'm a bit sluggish :)

     

    From: Caryl Jones <bounce-caryljones3976@tessituranetwork.com>
    Sent: 3/26/2009 9:52:51 AM

    Hi try this

    Copy the PBVM files from the server your client files sit on to the local drive of the computer with the problems. (Save over the old file if it exists)

    Using the Add Printer Wizard add a local printer to the computer, selecting have disk when asked to install software. Browse to the drive that you saved the PBVM folder to, select the drivers folder within this file and then open the .INF file in there.

    Select Acrobat Distiller and keep the existing driver, rename the Printer as Sybase DataWindows PS and finish the Wizard.


    This should then enable you to save PDF's; it has worked on all computers here that have had this issue.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

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