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Infomaker 'Save as PDF' not functioning

Nathan Campbell
$organization

Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"

All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

I'll submit a ticket as well just in case it is a real technical issue

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  • $organization

    Another option to try would be:

    1) On the computer where the printer driver will not install properly, install
    another Postscript Printer--such as AppleLaserWriter II NTX v51.8.

    2) Rename the newly installed Apple printer to "Sybase Datawindow PS" on the computer.

    3) Then see if you can save a report as a PDF on the Report Server machine.

    Sometimes this solves the issue, even if downloading the driver from http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=1500&fileID=1438 does not.

  • $organization in reply to JD Short
    I ended up installing CutePDF and had them print to pdf - I'll try changing the name.

    Thanks


    Nathan Campbell
    Systems Administrator
    Dallas Symphony Orchestra
    Morton H. Meyerson Symphony Center
    Schlegel Administrative Suites
    2301 Flora Street
    Dallas, Texas 75201

    817-966-5232 - cell
    214-871-4026 - work
    --------------------------
    Sent from my BlackBerry

    -----Original Message-----
    From: Tessitura Technical Forum
    To: Nathan Campbell
    Sent: Fri Mar 27 00:25:08 2009
    Subject: Re: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

    Another option to try would be:

    1) On the computer where the printer driver will not install properly, install
    another Postscript Printer--such as AppleLaserWriter II NTX v51.8.


    2) Rename the newly installed Apple printer to "Sybase Datawindow PS" on the computer.


    3) Then see if you can save a report as a PDF on the Report Server machine.

    Sometimes this solves the issue, even if downloading the driver from http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=1500 &fileID=1438 does not.

    From: Nathan Campbell
    Sent: 3/26/2009 9:45:49 AM


    Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

    "Unable to save report data to . Disk may be full or write-protected or PDF capability is not installed"

    All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

    I'll submit a ticket as well just in case it is a real technical issue




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.
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  • $organization in reply to JD Short
    I ended up installing CutePDF and had them print to pdf - I'll try changing the name.

    Thanks


    Nathan Campbell
    Systems Administrator
    Dallas Symphony Orchestra
    Morton H. Meyerson Symphony Center
    Schlegel Administrative Suites
    2301 Flora Street
    Dallas, Texas 75201

    817-966-5232 - cell
    214-871-4026 - work
    --------------------------
    Sent from my BlackBerry

    -----Original Message-----
    From: Tessitura Technical Forum
    To: Nathan Campbell
    Sent: Fri Mar 27 00:25:08 2009
    Subject: Re: [Tessitura Technical Forum] Infomaker 'Save as PDF' not functioning

    Another option to try would be:

    1) On the computer where the printer driver will not install properly, install
    another Postscript Printer--such as AppleLaserWriter II NTX v51.8.


    2) Rename the newly installed Apple printer to "Sybase Datawindow PS" on the computer.


    3) Then see if you can save a report as a PDF on the Report Server machine.

    Sometimes this solves the issue, even if downloading the driver from http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=1500 &fileID=1438 does not.

    From: Nathan Campbell
    Sent: 3/26/2009 9:45:49 AM


    Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:

    "Unable to save report data to . Disk may be full or write-protected or PDF capability is not installed"

    All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.

    I'll submit a ticket as well just in case it is a real technical issue




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.
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