Web Subscripton Rollover Order

Hello Joseph,

I do believe that when you rollover, the MOS locks in and you are unable to change it. The best two ways that I can think of for tracking sales would be to either use source codes and/or the channel to track how the order was received (phone, web, walk-up, etc). You could also set up Categories as well to track your sales and then reports using those modifiers.

Best,

Christopher Cuhel, Patron Services Manager

First Stage Children's Theater

Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?

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We use our non-web MOS for all rollover orders, whether they are renewed online or via other means, and track those that do actually renew via the web by sales channel and source code. New online subscriptions use the web MOS.

Lucie

______________________________

Lucie Spieler
IT Development and Training Manager

Editor, Season Program

FLORIDA GRAND opera
8390 NW 25th Street
Miami, FL 33122
305.854.1643 x. 1521
Box Office: 800.741.1010
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2011-2012 • 71ST SEASON • LOVE FORBIDDEN, NOT FORGOTTEN
Luisa Fernanda • La rondine • Rigoletto • Roméo et Juliette

Unfortunately, once there are line items in an order, you cannot change the MOS. What would be really nice is to have a primary MOS and a secondary MOS specifically for rollovers so that you can see that it was a rollover renewal and then track how the renewal actually happened (phone, window, web, etc). Currently, the only way to track this is by using source codes, channels and categories.

Christopher Cuhel, Patron Services Manager

First Stage Children's Theater

Hi Joseph,

One way to approch this could be to rollover all your subscriptions in the Web Subscription MOS, but have your box office operators change the MOS to your standard Subscription MOS on subscription orders they process in house.

I hope this helps,
Karyn

The ability to change the MOS in an order after line items have been added is a securable object (Ticketing Change MOS is the name of the security object).  I believe that it is turned off by default.  If you have the appropriate security rights, though, you can change the MOS once line items have been added to the order. 

When you change the MOS there are a few things to keep in mind.  Everything currently in the order (packages, prices, etc.) must be valid in the new MOS.  The one that trips people up is delivery method.  Modes of sale and delivery methods are associated in the TX_MOS_SHIP_MEHTOD system table, but the Hold at Box Office delivery method is always displayed, whether or not it is associated with the MOS.  When you change the MOS, though, if the Hold at Box Office delivery method has not been explicitly associated with the new MOS it will give you an error.  The moral of the story is, if you are going to let people change the MOS on orders after line items have been added, make sure all your delivery methods are associated with all of your modes of sale.

Personally, I think Channel is the best option for tracking how a renewal was processed.  First, that’s the intended purpose of the field.  And second, it’s a required field so your operators can’t forget it.  So you would set up a Web Subscriptions MOS, which you’ll use for the Rollover, and not set a default Channel for that MOS.  If the order gets renewed on the web, the API will select the default web channel.  If it’s processed by a person, the operator can select whichever channel is appropriate; if they forget to pick a channel they will be reminded when they attempt to save the order.  Changing the MOS works pretty well (if you have everything set up), and may be better depending on the type of reporting you want to do, but nothing is going to remind the operators to make the change.