Hi all - this is the first season we can offer online renewals for subs. As we are preparing to build our season and rollover we've come up with a question. We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office). This helps because our management team wants to track sales via web vs sales via BXO. In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online. We are wondering how other venues are dealing with this issue. If we use just one MOS for both orders how can we track online vs window?
We have two MOS programmed with regard to web sales.
Subscription is what we roll with and allows for phone and web sales.
Internet is for single ticket sales and new subscriptions, allowing for single ticket with subscription promotions.
I would think you could use the WebApi user or the source code programmed in your t_defaults table for web sales (for everything but web subs promotions then you'd add that source/promotion code to your query) as a way to differentiate web sale vs. window.
Hope this helps.