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Web Subscripton Rollover Order

Joseph Shafranek
$organization

Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?

Parents
  • $organization

    Unfortunately, once there are line items in an order, you cannot change the MOS. What would be really nice is to have a primary MOS and a secondary MOS specifically for rollovers so that you can see that it was a rollover renewal and then track how the renewal actually happened (phone, window, web, etc). Currently, the only way to track this is by using source codes, channels and categories.

     

    Christopher Cuhel, Patron Services Manager

    First Stage Children's Theater

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Tuesday, June 07, 2011 11:07 AM
    To: Christopher Cuhel
    Subject: Re: [Tessitura Web Forum] Web Subscripton Rollover Order

     

    Hi Joseph,

    One way to approch this could be to rollover all your subscriptions in the Web Subscription MOS, but have your box office operators change the MOS to your standard Subscription MOS on subscription orders they process in house.

    I hope this helps,
    Karyn

    From: Joseph Shafranek <bounce-joeshafranek3363@tessituranetwork.com>
    Sent: 6/6/2011 11:44:34 AM

    Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Unfortunately, once there are line items in an order, you cannot change the MOS. What would be really nice is to have a primary MOS and a secondary MOS specifically for rollovers so that you can see that it was a rollover renewal and then track how the renewal actually happened (phone, window, web, etc). Currently, the only way to track this is by using source codes, channels and categories.

     

    Christopher Cuhel, Patron Services Manager

    First Stage Children's Theater

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Tuesday, June 07, 2011 11:07 AM
    To: Christopher Cuhel
    Subject: Re: [Tessitura Web Forum] Web Subscripton Rollover Order

     

    Hi Joseph,

    One way to approch this could be to rollover all your subscriptions in the Web Subscription MOS, but have your box office operators change the MOS to your standard Subscription MOS on subscription orders they process in house.

    I hope this helps,
    Karyn

    From: Joseph Shafranek <bounce-joeshafranek3363@tessituranetwork.com>
    Sent: 6/6/2011 11:44:34 AM

    Hi all -  this is the first season we can offer online renewals for subs.  As we are preparing to build our season and rollover we've come up with a question.  We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office).  This helps because our management team wants to track sales via web vs sales via BXO.  In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online.  We are wondering how other venues are dealing with this issue.  If we use just one MOS for both orders how can we track online vs window?




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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