Hi all - this is the first season we can offer online renewals for subs. As we are preparing to build our season and rollover we've come up with a question. We currently have two MOS' - Web Subscription and Subscription (for any sales through the box office). This helps because our management team wants to track sales via web vs sales via BXO. In our test rollover we realized that when we rolled everyone to Sub MOS, those orders were not accessible on the web, so you couldn't actually renew online. We are wondering how other venues are dealing with this issue. If we use just one MOS for both orders how can we track online vs window?
We use our non-web MOS for all rollover orders, whether they are renewed online or via other means, and track those that do actually renew via the web by sales channel and source code. New online subscriptions use the web MOS.
Lucie
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Lucie SpielerIT Development and Training Manager
Editor, Season ProgramFLORIDA GRAND opera8390 NW 25th StreetMiami, FL 33122305.854.1643 x. 1521Box Office: 800.741.1010To Give a Gift: 305.403.3315www.FGO.org2011-2012 • 71ST SEASON • LOVE FORBIDDEN, NOT FORGOTTENLuisa Fernanda • La rondine • Rigoletto • Roméo et Juliette